SightCall for Zendesk raises customer service efficiency to the next level by enabling support agents to engage in live video interactions with customers. Before SightCall, support organizations struggled to understand customer issues over phone or chat. Having no visual line of communication would lead to confusion, low customer satisfaction and unnecessary product returns. Now SightCall empowers your agents to see what the customer sees, and guide them towards a fast fix.. SightCall for Zendesk improves understanding, decreases resolution time, reduces product returns and increases customer satisfaction.
