Empower your field service organization with SightCall for SAP Field Service Management, the world's leading remote assistance. SightCall is integrated directly into the SAP FSM console making it easy to initiate a live video call from an open work order. Experts use our robust suite of AR and AI visual support tools to easily assist field technician, while keeping SAP FSM work order information at their fingertips.
Using SightCall, you can remotely assess a site, determining the time, tools and equipment that will be necessary to successfully complete the repair the first time.
When facing a new or complex situation, SightCall provides immediate access to a remote expert that can guide your technician in the field.
Technical work can be inspected and signed off on via live video. Video, photos and supporting documentation are saved to the case for future reference.
Remote experts easily launch SightCall sessions directly within SAP Field Service Management work order. No need to switch between SAP FSM and SightCall.
All data collected during SightCall session such as photos, annotations, GPS coordinates, and more are automatically attached to the work order.
Deliver service across town or the globe. SightCall is powered by a global network delivering optimal performance no matter where the service is used.
With this free info sheet, learn about common use cases, advanced features and measurable results an organization can achieve with SightCall for SAP Field Service Management.
