The digital revolution has changed the way automobiles, airplanes and trains are built, maintained and repaired. Complexity of modern technology, diagnostic systems and computerized interfaces means that technicians must require a higher level of training and certification than their predecessors. For consumers, these luxuries can create safer travel experiences, but can present complications when it comes to navigating and setting up complicated computer systems and advanced settings. When questions and complex issues arise, SightCall visual assistance helps service organization bridge the gap between problem and resolution.
SightCall enables service organizations to see the issue a technician or customer is facing in real time. Simply trigger an SMS to initiate a visual support session through WebRTC or the SightCall app to see the issue, triage and provide remote expertise.
Solving complicated issues over the telephone can be a challenge. With SightCall, the technician can show the problem to a remote technical support expert through their mobile device. SightCall also allows Technical Support to draw on the technician's mobile screen and display additional information such as circuit diagrams or the position of hidden components. The technician can scan additional information such as the chassis number and send it to Technical Support, or can indicate particular components with a pointer.
