Partnering with SightCall, Copperberg has conducted a survey of the field service industry to compile a comprehensive report on the current state of AI in field service, detailing how AI can become an essential component for increased field efficiency, predictive maintenance, customer satisfaction, and overall business success.
The concept of AI in field service is often misconstrued as a hefty and difficult project or initiative to deploy, when in fact, with the right technology partner who already has AI embedded into their offering, AI can be implemented and consumed through a myriad of features and systems designed to work together to empower technicians and supercharge organizations’ service offering.
A total of 110 field service leaders responded to the survey from across major field service verticals including automotive (12.75%), machinery (29.41), food & beverage (4.90%), construction and equipment (9.80%), healthcare/life sciences (3.92%), oil & gas (3.92%) and more. These leaders came from organizations who have large field service workforces- 501+ (32.35%), 201-500 (12.75%), 101-200 (7.84%), 51-100 (11.76%).
