Five9

Add a New Dimension of Service with Visual Assistance

Empower agents with easy-to-use tools to deliver personalized experiences and solutions tailored to the customer’s exact needs

Five9 Video Engagement is Powered by SightCall

SightCall is the #1 video engagement platform digitally transforming customer service through human-guided and self-guided experiences enhanced by Augmented Reality (AR) and Artificial Intelligence (AI) technology. Integrated within the Five9 platform, SightCall enables contact center agents to see and guide customers remotely with live video.

With SightCall, agents are given the power to see what the customer sees and fully understand the issue before proceeding with a resolution, creating a seamless omnichannel experience for the agent and customer. Language barriers and misunderstandings are re- placed by empathy and clear contextual data to allow problem resolution in the moments that matter.

Elevate Customer and Agent Experiences

Five9 is a leading CCaaS platform that elevates both the customer and agent experiences by enabling your workforce with AI and evolves the contact center through a powerful CX platform. Our Intelligent Customer Experience Platform enables you to engage customers on their channel of choice, streamline your operations, and use the power of practical AI, automation, and the cloud to increase your business agility and exceed your customers' expectations.

Create Personalized Customer Experiences

Enrich communication between agent and customer by adding live video to interactions. This allows the agent to see customer issues firsthand and equips them to offer personalized support to address the customer’s unique needs, resulting in increased customer satisfaction and trust.

Resolve Issues Quickly

Escalate any conversation to a live video session so customer engagement and contact center experts can see issues first- hand and provide an effective, informed solution that improves experience and reduces product returns.

Improve Agent Productivity

Arm your agents with the tools needed to amaze your customers. SightCall’s rich AR and AI enabled toolkit empowers agents with flexible resources to adjust for any customer need. Deliver supportive and dynamic customer service that strengthens customer connections and encourages engagement.

Drive Measurable Results with SightCall

81%

Increase in First Time Fix

69%

Reduction in Resolution Time

31pts

Boost in Net Promoter Score