Five9 and SightCall

Add a New Dimension of Service with Visual Assistance

Empower agents with easy-to-use tools to deliver personalized experiences and solutions tailored to the customer’s exact needs

Five9 Video Engagement is Powered by SightCall

SightCall is the #1 video engagement platform digitally transforming customer service through human-guided and self-guided experiences enhanced by Augmented Reality (AR) and Artificial Intelligence (AI) technology. Integrated within the Five9 platform, SightCall enables contact center agents to see and guide customers remotely with live video.

With SightCall, agents are given the power to see what the customer sees and fully understand the issue before proceeding with a resolution, creating a seamless omnichannel experience for the agent and customer. Language barriers and misunderstandings are replaced by empathy and clear contextual data to allow problem resolution in the moments that matter.

Elevate Customer and Agent Experiences

Five9 is an all-in-one cloud contact center solution for inbound, outbound, blended and omnichannel contact centers world-wide. Powered by Practical AI, Five9 enables agents to provide customer experiences across phone, email, chat, mobile, social and video. With SightCall, Five9 clients can solve their customer problems more efficiently and increase their ticket resolution, providing immediate ROI. SightCall enables you to see customer issues and solve them with our robust suite of AR-powered visual assistance tools.

Create Personalized Customer Experiences

Enrich communication between agent and customer by adding live video to interactions. This allows the agent to see customer issues firsthand and equips them to offer personalized support and address the customer’s unique needs, resulting in increased customer satisfaction and trust.

Resolve Issues Quickly

Escalate any conversation to a live video session so customer engagement and contact center experts can see issues firsthand and provide an effective, informed solution that improves experience and reduces product returns.

Improve Agent Productivity

Arm your agents with the tools needed to amaze your customers. SightCall’s rich AR and AI enabled toolkit empowers agents with flexible resources to deliver supportive and dynamic customer service that strengthens customer connections and encourages engagement.

Drive Measurable Results with SightCall

81%

Increase in First Time Fix

69%

Reduction in Resolution Time

31pts

Boost in Net Promoter Score

Five9