The State of AI in Field Service 2021

AI is now poised to work its way into daily operations of field service organizations. Working with SightCall, Copperberg has surveyed over 100 individuals from the field service industry, compiling its findings in a comprehensive report that looks to deliver an overall view of the current state of AI in field service, and how AI can become an essential component for increased field efficiency, predictive maintenance, customer satisfaction, and overall business success.

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Contents

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The State of AI in Field Service

Exploring the current maturity level of field service organizations when it comes to AI

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The Role of Field Technicians with AI

A look at how AI can drive efficiencies in the field

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How to Successfully Deploy AI Within Your Organization

Key considerations, suggestions and guidance for service organizations