Xpert Knowledge™
Get more value out of remote visual support. Use AI to transform service interactions into accurate, reusable multimedia knowledge.
Trusted by Brands Worldwide
Capture Expertise Before It’s Gone
Close the Service Gap
Automate Content Creation
Accelerate knowledge object creation, creating tutorials in minutes, not hours.
Unlock Tacit Expertise
Capture unspoken know-how — before it walks out the door.
Enable Shift-Left
Empower Tier 1 agents, customers, and field technicians to self-resolve.
How It Works
Step 1: Your Team Members
Capture Knowledge Automatically
Service teams generate critical knowledge every day, but it’s usually lost once the interaction ends. SightCall automatically captures remote visual support as part of normal workflows, ensuring valuable service expertise is preserved without adding effort for technicians or experts.
Every image, video, annotation, and interaction is captured automatically during real service work.
Step 2: SightCall AI
Turn Real Service Interactions Into Reusable Tutorials
Raw service data isn’t useful unless it’s structured and accessible. SightCall AI organizes captured visual support into clear, step-by-step multimedia tutorials, making expert knowledge easy to reuse across teams and service scenarios.
Tutorials are generated automatically using real images, video, audio, and contextual summaries.
Step 3: Managers & Organization
Review Once. Improve Continuously. Deploy With Confidence.
Unchecked knowledge creates risk and inconsistency. SightCall enables managers to review, edit, and approve tutorials in the Xpert Library before deployment, ensuring accuracy while continuously improving knowledge quality over time.
Maintain control while gaining visibility into what knowledge works and where it needs refinement.
Ready to learn more?
Key Capabilities
Expertise-to-Knowledge Automation
Seamless end-to-end automation that captures tacit expert knowledge during live support interactions and transforms it into structured, AI-ready content and tutorials.
Intelligent Knowledge Refinement
Deliver rich multimedia knowledge format—combining video, annotations, images, audio, and metadata—to accelerate technician understanding and problem-solving.
Contextual Multimedia Authoring
Human in the loop feedback, edits, and redaction, user insights, that improve tutorial quality, usage, and strategic knowledge planning over time.
Precision Knowledge Delivery
Seamless distribution and accessibility of service expertise via Xpert Knowledge™ searchable library and live URLs shareable at the moment of service.
Learn more about Xpert Knowledge
Customer Spotlight
Leading Home Energy Solution Provider
The Challenge
Tier 1 agents were overwhelmed with complex battery diagnostics. Training took weeks, and call transfers were too frequent.
What Changed with Xpert Knowledge
- Creating visual tutorials based on actual Tier 2 calls
- Improving time to proficiency up to 30%
- Empowering Tier 1 to resolve more calls independently
Customer Results
30%
Improving time to proficiency
