SAN FRANCISCO, November 19, 2020 — SightCall, an augmented reality (AR) enabled visual assistance platform, today announced it has partnered with Slalom, a Seattle-based global business and technology consultant, to release its Low Touch Field Service Management (FSM) solution. This offering, available on Salesforce AppExchange, combines a leading AR-powered remote service platform with a Salesforce visual assistance tool that uses both AR and artificial intelligence (AI) insights.
“We are thrilled to begin and expand this partnership with Slalom,” said Thomas Cottereau, founder and CEO of SightCall. “Our two companies share a dedication to transforming the way people and companies interact. Together, we look forward to providing our clients with a way to leverage their existing workflows and harness the potential of Salesforce.”
SightCall is a leading visual support tool that reduces non-essential technician dispatch, digitally mobilizing an enterprise’s workforce and guiding customers with remote issue resolution. Users benefit from easy, quick setup and deployment, more efficient responses to work orders, updated industry technologies – such as Smart Optical Character Recognition and Field Service Offline Mode – as well as global portability and GDPR compliance, an enhanced level of security and privacy among companies in its field.
Slalom works as a systems integrator enabling customers to deploy SightCall within its Salesforce operations. The Low Touch FSM empowers users to draw on voice and text tools, document share, AR and AI, while providing remote assistance. This further reduces the need for on-site support, creating more effective and efficient operations. The implementation results speak for themselves, with a 15% increase in customer satisfaction, 81% increase in first-time fix rate and employee training time cut by nearly half.
The COVID-19 pandemic highlighted visual assistance tools as a must-have for businesses, and statistics show that consumers are on board. According to an ISACA survey, 60% to 70% of consumers see clear benefits in using AR and IoT devices in their daily life and at work. Additionally, a Retail Perceptions survey showed that 40% would be willing to pay more for a product or service they could experience in AR.
“We understand the importance of providing safe and virtual ways for people to access services and support, especially as we continue to navigate the unprecedented challenges of a global pandemic," said Jantzen Bridges, General Manager of Slalom Salesforce practice. “Our partnership with SightCall will accelerate our goal of helping our clients leverage virtual assistance to reach and serve more of their customers."
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