In the high-stakes world of surgical robotics, first-time fix is just the beginning.
Join SightCall’s expert panel—including leaders from MMI and frontline service pros—as they explore how the definition of field service success is evolving in the med device industry.
Guests include Richard Albanese, VP of Global Service for MMI and Jose Santos, Field Services Engineer for MMI.
Watch this roundtable to learn:
Why response time and remote resolution matter more than ever
How smart tools and collaboration build engineer confidence—and customer trust
What service teams must do today to scale and stay personal
Whether you’re building service infrastructure or just trying to keep up with growth, this conversation will change how you think about med device support.
