How Remote Support Mitigates the Effects of an Aging Field Service WorkForce

Experienced technicians are starting to retire in large numbers, causing challenges for field service organizations. Learn how remote support can help bridge the knowledge and skills gap between established experts and new talent.

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Contents

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Bridging the Skills Gap with Remote Support

Remote assistance technology shortens training time and increases satisfaction and employer loyalty amongst older and younger technicians

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Real-World Training with Augmented Reality

Explore how augmented reality technology can increase first-time fix rates, and improve both technician and customer satisfaction

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Spotlight on Success: Fike Corporation

Learn how remote field service has helped Fike in training and onboarding new technicians

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