Experienced technicians are starting to retire in large numbers, causing challenges for field service organizations. According to the Bureau of Labor Statistics (BLS), by 2022 more than 25% of the U.S. labor force will be in the 55+ age category.
Aging workforces are sparking change across industries and present particular challenges for field service organizations. In a report from Field Service News, 73% of service organizations identified the aging workforce as a potential threat to their field service organizations and 56% of those companies are implementing remote assistance technologies to help address it.
Bridge the Skills Gap with Remote Support
Remote assistance technology allows technicians who are approaching retirement age to stay in the workforce longer and empowers them to help onboard new technicians more quickly by working together to solve problems. Research shows technicians prefer to learn from each other, and remote support provides opportunities for more mentoring and camaraderie.
