Remote Visual Support Built for Enterprises
Dynamic service software that combines live video, augmented reality and AI to improve efficiency, reduce operational costs, and capture real-time service knowledge.
VISION Platform
Snap™
Request and receive photos and videos
Key Capabilities
- Async Photo Sharing Enables customers to take and send photos instantly without a live video interaction session.
- Async Video Sharing Allows customers to record and upload short videos showcasing issues without a live video interaction.
- Media Sharing from Gallery Supports uploading of existing images and video from customer device storage.
- SNAP™ Request Link Generator Automatically creates a unique URL to invite users to share visual data.
- Multi-Channel Sharing Enables sending Snap requests via email, SMS, NiCE chat, or WhatsApp.
- Terms & Permissions Management Presents customers with terms of service before allowing media uploads, ensuring compliance.
- Image Zoom Agents can zoom in on shared media received from customers to closely inspect points of interest.
Remote Visual Support
A real-time service solution
Key Capabilities
- Remote Video Support Collaboration Transforms traditional troubleshooting by empowering technicians and customers to collaborate in real-time with remote experts through video, augmented reality (AR), and digital tools.
- Customizable use cases Made for Field Service, Customer Service, Insurance, and Telehealth.
- Async Photo and Video Sharing Enables customers to take and send photos instantly, or record and upload short videos showcasing issues without a live video interaction.
- Augmented Reality Guidance Revolutionizes field service with advanced AR tools that enable precise diagnostics, real-time visual collaboration, and remote problem resolution.
- Visual Data Capture Empowers technicians, customers, and remote experts to seamlessly capture, digitize, and query data such as barcodes, labels, and handwritten text in the field.
- Reporting Dashboards Turns unstructured visual interactions, such as video and annotations, into structured reports.
- API Connectors: Salesforce, NiCE, Genesys, Five 9 and more Seamless integration between SightCall and the tools your team relies on every day. (See Integrations)
Xpert VISION Platform
Xpert Knowledge™
AI generated multimedia tutorials
Includes
- Remote Visual Support
Key Capabilities
- Multimodal AI Capture / Creation Engine Automatically documents expert knowledge in full context with no manual effort, ensuring high-quality data capture. Captures and synchronizes a rich set of media inputs during a live session including audio, video, live AR annotations, and photos.
- Contextual Multimedia Authoring Rapidly creates professional, scalable content for training and troubleshooting use cases. Automatically generates step-by-step tutorials combining text, images, annotated images, video segments, and audio transcripts using generative AI. PII and PHI completely omitted from the text present in Xpert Knowledge tutorials. The tutorial can never contain actual, personal information, patient information, health conditions, etc. Note: there is no automatic face blurring in current Xpert Knowledge version.
- Usage & business analytics Track performance, identify trends, and make data-driven decisions with built-in analytics.
- API to push/pull/search tutorials Tutorials are publishable as a public URL link which can be embedded and shared. Tutorials can be sent and stored in an Amazon S3 Bucket and leveraged for export to other media endpoints like KMS, CRM, etc. Streamlines knowledge access across platforms and eliminates content silos.
- Integration Support From configuration to testing and optimization, our team helps you implement integrations smoothly and efficiently so you can maximize the value of your technology stack.