Xpert Knowledge™
Get more value out of remote visual support. Use AI to transform service interactions into accurate, reusable multimedia knowledge.
Trusted by Brands Worldwide
Capture Expertise Before It’s Gone
Close the Service Gap
Automate Content Creation
Accelerate knowledge object creation, creating tutorials in minutes, not hours.
Unlock Tacit Expertise
Capture unspoken know-how — before it walks out the door.
Enable Shift-Left
Empower Tier 1 agents, customers, and field technicians to self-resolve.
How It Works
Step 1: Your Team Members
Automatically Capture Remote Visual Support
SightCall Remote Visual Support is integrated into your business process and all relevant data is automatically captured.
Comprehensive
All images, video, audio transcripts, AR annotation, and metadata are automatically captured and stored.
Step 2: SightCall AI
AI Tutorial Generation
SightCall AI structures all multimodal data and automatically generates step-by-step multimedia tutorials.
Multimedia
Automatically generated tutorials are rich in content, including images, video, AR annotations, audio, and text summaries.
Step 3: Managers & Organization
Review, Edit, and Deploy
Tutorials are populated in the Xpert Library where your team reviews, tags, comments, and edits tutorials for accuracy before deploying to your employees and customers.
Constant Improvement
Content managers have access to mechanisms to improve the tutorials, which leads to better knowledge content and improved visibility into content effectiveness.
Ready to learn more?
Key Capabilities
Expertise-to-Knowledge Automation
Seamless end-to-end automation that captures tacit expert knowledge during live support interactions and transforms it into structured, AI-ready content and tutorials.
Intelligent Knowledge Refinement
Deliver rich multimedia knowledge format—combining video, annotations, images, audio, and metadata—to accelerate technician understanding and problem-solving.
Contextual Multimedia Authoring
Human in the loop feedback, edits, and redaction, user insights, that improve tutorial quality, usage, and strategic knowledge planning over time.
Precision Knowledge Delivery
Seamless distribution and accessibility of service expertise via Xpert Knowledge™ searchable library and live URLs shareable at the moment of service.
Learn more about Xpert Knowledge
Customer Spotlight
Leading Home Energy Solution Provider
The Challenge
Tier 1 agents were overwhelmed with complex battery diagnostics. Training took weeks, and call transfers were too frequent.
What Changed with Xpert Knowledge
- Creating visual tutorials based on actual Tier 2 calls
- Improving time to proficiency up to 30%
- Empowering Tier 1 to resolve more calls independently
Customer Results
30%
Improving time to proficiency
