Xpert Knowledge™
Xpert Knowledge™ uses AI to transform remote visual support into accurate, reusable multimedia knowledge.
Join service leaders already using Xpert Knowledge™ to capture knowledge from
the field and scale it across their global service operations.
Close The Service Gap
Capture Expertise Before It’s Gone
Enable Shift-Left: Empower Tier 1 agents, customers, and field technicians to self-resolve.
Unlock Tacit Expertise: Capture unspoken know-how — before it walks out the door.
Automate Content Creation: Accelerate knowledge object creation, creating tutorials in minutes, not hours.
∞
Accelerated Knowledge Creation
40%
Improved
First-Time-Fix-Rate
25%
Increased CSAT
How It Works
The Xpert Knowledge™ Journey
Step 1: Your Team Members
Auto Capture Remote Visual Support
A SightCall Remote Visual Support is integrated into your business process. All images captured, video, audio transcripts, AR annotation, and metadata.
Step 2: SightCall AI
AI Tutorial Generation
SightCall AI structures all multimodal data, auto-generates step-by-step multimedia tutorials, with images, video, AR Annotation, audio and text summaries.
Step 3: Managers & Organization
Review, Edit, and Deploy
Tutorials are populated in the Xpert Library where your team reviews, tags, comments, and edits tutorials for accuracy before deploying to your employees and customers.
What You Get
Key Capabilities
Expertise-to-Knowledge Automation
Seamless end-to-end automation that captures tacit expert knowledge during live support interactions and transforms it into structured, AI-ready content and tutorials.
Intelligent Knowledge Refinement
Contextual Multimedia Authoring
Human in the loop feedback, edits, and redaction, user insights, that improve tutorial quality, usage, and strategic knowledge planning over time.
Precision Knowledge Delivery
Seamless distribution and accessibility of service expertise via Xpert Knowledge™ searchable library and system integrations to FSM, KMS, LMS, and AI solutions.
Customer Spotlight
Leading Home Energy Solution Provider
The Challenge
Tier 1 agents were overwhelmed with complex battery diagnostics. Training took weeks, and call transfers were too frequent.
What Changed with Xpert Knowledge
- Creating visual tutorials based on actual Tier 2 calls
- Improving time to proficiency up to 30%
- Empowering Tier 1 to resolve more calls independently
Customer Results
30%
Improving time to proficiency
Ready for a demo?
Ready to Expand Your Field of Vision?
See how SightCall transforms the way you serve.
