Bring Visual Clarity to Every Support Call
SightCall VISION brings the power of live video, AI, and augmented reality directly into your NICE CXone workflows—enabling agents to see what customers see and resolve complex issues in real time.
Whether it’s troubleshooting equipment, verifying installations, or guiding customers through high-stakes processes, SightCall empowers faster resolutions, fewer repeat calls, and dramatically improved customer experiences.
See what your
customer sees
Snap a Photo
Record a Reel
Live Video
Fully Integrated into NICE CXone workflows
+40%
First-Call Resolution
-30%
Reduced Handle Time
+20%
Increased CSAT
Visual Context Drives Better Outcomes
Improve FCR
Solve the problem faster
by seeing the problem
Trusted by CX Leaders
Field Service, Telehealth, Insurance and Retail
Seamless Experience
Fully embedded in
NICE CXone, no toggling
How It Works
With SightCall VISION, customers capture and share photos or reels in real time, letting agents resolve issues with clarity and confidence.
SightCall VISION adds empathy, clarity, and speed to every interaction, fully integrated with NICE CXone.
Customers show product damage, ID labels, or setup errors or send warranty cards, receipts, error logs.
Why SightCall VISION, why now? Today’s contact centers need faster, more empathetic service.
SightCall VISION transforms customer interactions with optional live video and adds AR guidance when needed. Agents see the full context, not just what’s typed.
See. Show. Solve.
Without visual context, service calls can take longer, leaving employees frustrated and customers unhappy.
SightCall bridges the gap between digital and real-world interactions, creating a real-time, collaborative experience that makes problem-solving faster and easier for both customers and agents. With live video and AR support, agents can see what customers see, provide clear guidance, and resolve issues more efficiently.
Resources
Telehealth Webinar
Learn how SightCall makes a real difference for healthcare teams, focusing on seamless, “always-on” patient interactions that make virtual care feel personal.
Visual Journey Webinar
Discover how visual AI is revolutionizing customer service and claims management in this in-depth webinar presented by NICE and SightCall.
Testimonial Video
SightCall is excited to offer NICE CXone users access to SightCall VISION—a transformative visual service platform designed to enhance both self-service and agent-assisted interactions.
SightCall Podcast
Learn how NICE + SightCall are teaming up to redefine customer service by creating frictionless customer experiences with integrated visual support tools.
