NICE and SightCall

Visionary Service for NICE CX One

SightCall VISION is fully embedded into the NICE CXone environment and gives agents and customers the power to see and solve support issues quickly.

SightCall VISION is the premier visual assistance platform that turns a smart device camera into a problem-solving detective supporting your customers and agents to see, analyze, guide, and report on the problems they encounter. SightCall combines Live HD Video, Augmented Reality, Multimodal AI, and Process Automation to supercharge your customer service with intelligent Self-Service and Agent-Guided visual journeys.

"Telehealth integration isn’t a checkbox; it’s the bridge that connects patients to care, transcending geographical constraints and transforming the patient journey."

"How many calls have I been on recently where I wished the customer or the company I was speaking to had SightCall available? You have created a fantastic product."

"SightCall has long been an innovator in remote video support. Their AI-driven SightCall VISION platform is a remarkable leap forward in visual service and a powerful new tool for the modern contact center."

See. Show. Solve.

Without visual context, service calls can take longer, leaving employees frustrated and customers unhappy.

SightCall bridges the gap between digital and real-world interactions, creating a real-time, collaborative experience that makes problem-solving faster and easier for both customers and agents. With live video and AR support, agents can see what customers see, provide clear guidance, and resolve issues more efficiently.

Resources

Telehealth Webinar

Learn how SightCall makes a real difference for healthcare teams, focusing on seamless, “always-on” patient interactions that make virtual care feel personal.

Visual Journey Webinar

Discover how visual AI is revolutionizing customer service and claims management in this in-depth webinar presented by NICE and SightCall.

Testimonial Video

SightCall is excited to offer NICE CXone users access to SightCall VISION—a transformative visual service platform designed to enhance both self-service and agent-assisted interactions.

SightCall Podcast

Learn how NICE + SightCall are teaming up to redefine customer service by creating frictionless customer experiences with integrated visual support tools.

SightCall + NICE