The Preferred Video Support Solution
Meeting customer expectations for personalized service just got way easier. SightCall VISION integrates directly into your Genesys Cloud CX environment to supercharge customer and agent experiences with the powerful combination of live video, Visual AI and augmented reality.
From self-service to agent-guided experiences, SightCall VISION turns a mobile device camera into a problem-solving detective that augments the way humans see, analyze, guide, and report at the moment of service.
Exceptional CX with Visual Support
SightCall VISION brings live video, AI, and AR to Genesys Cloud CX, helping agents see what customers see for faster, clearer support.
It boosts first-call resolution by 69%, cuts handle time by 81%, and improves NPS by 31 points. Customers can share photos and videos for smarter self-service, while agents get powerful tools to guide them in real time. Plus, everything is logged for better insights.
Benefits Across Industries
Customer Service
Streamline and simplify customer experiences and give your agents the power to solve issues faster the first time with live remote video.
Field Service
Deliver clear guidance in real time with visual support that connects customers, on-site technicians and remote experts to boost first-time fix rates and accelerate training.
Insurance
Speed up the claims process with live video assistance. Simplify self-service to save time and travel. Use visual technology to reduce fraud and boost customer loyalty.
Telehealth
Reinvigorate your outdated, under-utilized telehealth solution with a more intuitive, secure and reliable tool that’s focused on the needs of providers and patients.
SightCall for Genesys Cloud CX
Learn more about how our joint solution solves customer issues efficiently, the first time, and equips agents with the ability to personalize any customer interaction.
