Stuck in voice and chat?
SightCall VISION brings photos, video reels and video chat directly into Genesys Cloud CX.
Whether it’s a damaged product, unclear setup, or general troubleshooting, SightCall adds visual clarity and speed to every customer conversation.
Get ready to supercharge your agent interactions improving FCR, customer satisfaction, and agent experience!
SightCall powers over 300,000 users with +1 million visual interaction a year across the globe.
Companies such as Canon, Versuni, Allianz, and GEHealthcare rely on SightCall to deliver customer experiences that define their brands.
See the Problem. Solve It Faster.
Visual support transforms the moments where customer interactions break down. Across industries, it enables faster resolution, greater accuracy, and more confident outcomes by letting agents see exactly what customers see.
Retail
Help customers show, not explain. Agents can instantly identify product issues, guide setup, and resolve problems in real time. This reduces returns, improves first contact resolution, and creates a smoother customer experience.
Healthcare
Deliver better care remotely with secure, face-to-face video support. Clinicians can visually assess conditions, guide patients, and support device usage without requiring in-person visits. The result is faster care, improved access, and better patient outcomes.
Banking
Build trust and reduce risk with secure visual interactions. Agents can verify identity, guide customers through complex processes, and ensure accuracy in real time. This helps reduce fraud, streamline onboarding, and improve customer confidence.
Insurance
Accelerate claims and improve accuracy with real-time visual assessments. Customers can show damage instantly, enabling faster decisions and fewer delays. Agents deliver more personalized service while reducing friction and operational costs.
