Google’s Gemini Live API adds a new dimension of intelligence to SightCall by enabling real-time, human-like conversation directly within the service workflow. Gemini understands natural language, interprets complex questions, and responds instantly with context-aware insights.
Gemini can analyze what technicians are seeing in the field and deliver guidance that feels intuitive and conversational. What sets the SightCall integration apart is how Gemini connects to Xpert Knowledge™, the library of expert-driven insights captured from real service interactions.
While Gemini brings broad world knowledge and advanced reasoning, SightCall contributes the tribal knowledge and proven procedures that experienced technicians rely on.
Together they provide fast, precise support grounded in both global intelligence and the lived expertise of a customer’s own service organization.
