Healthcare organizations rely on real-time collaboration to deliver care, support medical devices, and assist patients remotely. SightCall provides HIPAA compliant remote visual support designed to protect Protected Health Information, PHI, during live video interactions.
Our platform enables secure video assistance, annotations, image capture, and documentation while aligning with HIPAA privacy and security requirements. Healthcare providers, medical device manufacturers, and hospital IT teams can support patients and staff remotely without compromising data protection.
HIPAA compliant remote visual support is a live video assistance platform built to safeguard PHI during remote service or care interactions. Unlike consumer video tools, it includes enterprise-grade security controls that protect patient data at every stage of a session.
A HIPAA compliant remote visual support platform must include:
Encryption for live video and data transmission
Secure storage of session data
Role-based access controls
Audit logging and activity tracking
Business Associate Agreement, BAA, support
SightCall is designed specifically for healthcare environments where PHI may be viewed, shared, or discussed during remote assistance.
Clinicians and care teams use secure live video to guide patients through device setup, wound checks, symptom discussions, or post-discharge instructions. Sessions are encrypted and controlled, reducing risk while improving patient experience.
Medical device manufacturers and hospital biomedical teams can troubleshoot equipment remotely. Even when patient data or clinical environments are visible, sessions remain protected through encryption and access controls.
Home health providers can visually assist patients in their homes without relying on unsecured video applications. Any captured images or session data are handled according to configured compliance policies.
Hospital IT teams can securely assist clinicians whose screens may display PHI. Audit logs provide traceability for compliance oversight and internal governance.
During every remote visual support session, security controls are built into the workflow.
Live video and data streams are encrypted in transit.
Stored data is encrypted at rest where applicable.
Role-based permissions control who can initiate, join, or review sessions.
Recording functionality can be configured or restricted according to policy.
Captured images and documentation are securely stored.
Administrative actions and session activity are logged for audit purposes.
This approach ensures PHI remains protected throughout the entire lifecycle of a support interaction.
HIPAA compliance is not a feature toggle. It requires coordinated safeguards across technology, access, and governance.
All video streams, shared data, and stored session content are encrypted using industry-standard protocols. This prevents unauthorized interception or exposure of PHI.
Role-based access control ensures only authorized personnel can access sessions or related data. Administrative permissions limit exposure and reduce internal risk.
Sessions can be initiated securely without requiring patients to download consumer applications. Access links can be time-limited and managed. Recording settings can be configured to align with organizational policy.
Healthcare organizations can define how long session data, images, and logs are retained. This supports compliance requirements and internal data governance strategies.
Comprehensive audit logs track session access, user activity, and administrative actions. This provides visibility and accountability for compliance reviews and audits.
Protected Health Information may include:
Patient names and identifiers
Clinical visuals captured during video sessions
Medical device data
Screens displaying electronic health records
Verbal discussions of patient conditions
SightCall’s remote visual support platform is designed to prevent unauthorized access, transmission, or storage of this information. Encryption, strict access management, secure infrastructure, and detailed logging work together to protect PHI in real-world healthcare workflows.
Healthcare teams need more than video. They need secure, compliant collaboration tools that support patient care, equipment uptime, and operational efficiency without introducing compliance risk.
SightCall delivers HIPAA compliant remote visual support that enables healthcare organizations to provide real-time assistance while maintaining the privacy and security standards patients expect.
Compliance with all aspects of HIPAA is ultimately the responsibility of the Covered Entity.
SightCall partners with our healthcare customers to help them implement our solutions in a manner that will assist Covered Entities in meeting their compliance obligations, including by applying industry standard encryption to the communications channels among endpoint clients and SightCall infrastructure.
SightCall does not store or access Protected Health Information for a Covered Entity. These aspects, together with the power and flexibility of the SightCall platform, will allow healthcare customers to implement SightCall in a HIPAA-compliant manner.