SightCall maintains SOC 2 certification to demonstrate our commitment to enterprise-grade security, availability, and confidentiality. Our remote visual support platform is designed and audited to meet rigorous standards for protecting customer data and ensuring operational reliability.
SOC 2 certification provides independent validation that SightCall has implemented strong controls to safeguard the systems and information our customers rely on.
What Is SOC 2?
SOC 2 is an auditing standard developed by the American Institute of Certified Public Accountants, AICPA. It evaluates how organizations manage customer data based on the Trust Services Criteria, which include:
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Security
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Availability
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Confidentiality
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Processing integrity
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Privacy
An independent third-party auditor assesses whether these controls are properly designed and operating effectively over time.
What SOC 2 Certification Means for SightCall Customers
For organizations using SightCall’s remote visual support platform, SOC 2 certification provides assurance that:
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Strong access controls protect user accounts and administrative functions
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Systems are monitored and managed to maintain platform availability
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Customer data is handled in accordance with defined security policies
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Security processes are documented, enforced, and independently audited
This is particularly important for enterprises in regulated industries such as healthcare, finance, telecommunications, utilities, and manufacturing.
Security Controls Supporting SOC 2 Compliance
SightCall’s SOC 2 certification reflects ongoing investment in security controls embedded within our platform and infrastructure.
Access Management
Role-based access controls restrict who can access systems and customer data. Administrative privileges are carefully managed and monitored.
Encryption
Data transmitted through remote visual support sessions is encrypted in transit. Where data is stored, encryption at rest helps safeguard sensitive information.
Monitoring and Logging
Continuous monitoring and audit logging provide visibility into system activity and support incident detection and response.
Infrastructure Security
SightCall operates within secure hosting environments designed to meet enterprise security standards, including environmental safeguards and network protections.
Change Management and Risk Oversight
Formal processes are in place to evaluate system changes, assess risk, and maintain control integrity over time.
Supporting Enterprise Security Reviews
SOC 2 certification simplifies vendor risk assessments and procurement reviews. Organizations evaluating SightCall for secure remote visual support can request relevant documentation to support internal security and compliance requirements.
Our security team works with enterprise customers to provide appropriate information during due diligence processes.
SOC 2 and Regulatory Alignment
While SOC 2 is not a regulatory framework itself, it complements other compliance initiatives by validating that foundational security controls are in place.
SightCall’s SOC 2 certification supports organizations that must also consider requirements such as:
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HIPAA for healthcare environments
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GDPR for data protection in the European Union
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CCPA for California privacy regulations
Together, these safeguards reinforce a comprehensive approach to secure remote visual support.
Enterprise-Grade Security You Can Trust
Security is not a one-time milestone. SOC 2 certification reflects an ongoing commitment to maintaining strong internal controls, protecting customer data, and ensuring platform reliability.
SightCall delivers secure, SOC 2 certified remote visual support that enterprise organizations can deploy with confidence.