SightCall for Genesys

Genesys is the leading contact center and customer experience solution provider. Genesys’ products track and manage agent-customers interactions throughout their engagement, ensuring users receive a responsive, seamless experience that resolves issues quickly. The SightCall and Genesys integration enables the inclusion of live video with Augmented Reality support to any audio or chat session. In addition, simple invitation options are integrated directly into the Genesys contact record for rapid adoption and initiation. Agents stay on the chat record while escalating to real-time video, adding new visual insight alongside existing content to achieve rapid issue resolution on the spot.