Salesforce Integration

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SightCall for Salesforce

Empower your service organization with SightCall for Salesforce, available for Salesforce Service Cloud or Field Service Lightning. SightCall is integrated directly into the Salesforce console making it easy to initiate a live video call from an open case file. Agents use our robust suite of AR and AI visual support tools to provide a personal experience to customers, while keeping Salesforce case file information at their fingertips.

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SightCall for Salesforce Service Cloud

Delight your customers with SightCall and Service Cloud providing live interactive video with AR, AI and Omni-Channel integration to quickly resolve customer service issues.

SightCall for Salesforce Field Service Management

Increase first time fix rates with SightCall and Field Service Lightning enabling field service workers to initiate live, AR enabled video calls directly from Field Service Lightning.

SightCall for Salesforce Telehealth

Provide telehealth for your patients and support medical devices using SightCall with Health Cloud. Connect providers and patients with live two-way video and Omni-Channel to quickly diagnose and take corrective action.

SightCall Features

See just a few of the tools available to your agents and technicians within the Salesforce console

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Video Assistance Chatbot

Automatically escalate any chatbot conversation from Einstein AI to a SightCall session

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Annotations

Agents & customers can interact using the pointer to identify items of interest, circle buttons and/or free form draw.

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URL Push

Agents can direct customers to useful information and walk them through it via a pushed URL which opens locally on their device.

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Screen Sharing

Agents can share a screen or application directly to the Guest’s mobile device

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Einstein AI

SightCall leverages machine learning and image recognition to empower humans with recommendations

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Geo Location

Using the customer’s device, agents can accurately locate the user, helping to speed up field dispatches and combat fraud

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Optical Character Recognition

Ability for the agent to capture text, barcodes or QR Codes and record the data accurately within the case log

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HD Photos

Take HD photos of a customer's issue and save them directly to the case file within the Salesforce console

Koenig and Bauer
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"When introduced Visual Press Support (powered by SightCall), our customers were blown away because they never have experienced such an easy, unique and simple way of communicating with our service technicians. Visual Press Support helped us to increase the first time rate and dramatically decrease the case resolution time."

- Thomas Göcke, Head of Digitalization & Marketing for Koenig & Bauer

SightCall for Salesforce Service Cloud

Transform your field operations with a perfect blend of the world's #1 Visual Support Technology and #1 CRM for Service.

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SightCall for Salesforce Service Cloud

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