Expectations have changed. Your customers want fast, empathetic service with rapid problem resolution. Contact centers do everything they can with voice and text support but describing an issue without seeing it is not enough. Lack of visual context leads to longer handle times, poor problem diagnosis, slow resolution and frustrated customers. Adding live video support can empower your agents to deliver an exciting new level of service and support.
SightCall, the leading enterprise visual assistance platform, and Genesys, the leading customer experience and contact center software provider, have teamed up to provide the most advanced enterprise solution for customer service on the market.
SightCall enables contact center agents to see and guide customers remotely with live video. Fully integrated within Genesys Cloud CX, our joint solution creates a seamless omnichannel experience for your agents and customers.
SightCall transforms every interaction between contact center agents and customers. Callers can communicate face-to-face, and issues are diagnosed quickly with a robust suite of interactive digital tools.
Our solution helps you create real connections that will improve the lives of your customers.
Learn more about how our joint solution solves customer issues efficiently, the first time, and equips agents with the ability to personalize any customer interaction.
Enrich communication between agent and customer by adding live video to interactions. This allows the agent to see customer issues firsthand and equips them to offer personalized support to address the customer’s unique needs, resulting in increased customer satisfaction and trust.
Enhance any conversation with live video so customer engagement and contact center experts can see issues firsthand and provide an effective, informed solution that improves experience and reduces product returns.
With visual assistance, agents are better equipped to address customer concerns. Transform your service department from a complaints department to a solutions department. Live video empowers contact center agents to triage and resolve problems like never before.
The SightCall platform uses agents’ office location data to calculate true sustainability savings of using remote visual support. The SightCall system will perform sustainability calculations at the end of every video call using data points like travel distance and time saved, and average fuel consumption of an organization's fleet.
