Remote Visual Support Built for Enterprises
Dynamic service software that combines live video, augmented reality and AI to improve efficiency, reduce operational costs, and capture real-time service knowledge.
Trusted by Global Service Leaders
VISION Platform
Snap™
Request and receive photos and videos
Key Capabilities
- Async Photo Sharing Enables customers to take and send photos instantly without a live video interaction session.
- Async Video Sharing Allows customers to record and upload short videos showcasing issues without a live video interaction.
- Media Sharing from Gallery Supports uploading of existing images and video from customer device storage.
- Snap™ Request Link Generator Automatically creates a unique URL to invite users to share visual data.
- Multi-Channel Sharing Enables sending Snap requests via email, SMS, NiCE chat, or WhatsApp.
- Terms & Permissions Management Presents customers with terms of service before allowing media uploads, ensuring compliance.
- Image Zoom Agents can zoom in on shared media received from customers to closely inspect points of interest.
Remote Visual Support
A real-time service solution
Key Capabilities
- Remote Video Support Collaboration Transforms traditional troubleshooting by empowering technicians and customers to collaborate in real-time with remote experts through video, augmented reality (AR), and digital tools.
- Customizable use cases Made for Field Service, Customer Service, Insurance, and Telehealth.
- Async Photo and Video Sharing Enables customers to take and send photos instantly, or record and upload short videos showcasing issues without a live video interaction.
- Augmented Reality Guidance Revolutionizes field service with advanced AR tools that enable precise diagnostics, real-time visual collaboration, and remote problem resolution.
- Visual Data Capture Empowers technicians, customers, and remote experts to seamlessly capture, digitize, and query data such as barcodes, labels, and handwritten text in the field.
- Reporting Dashboards Turns unstructured visual interactions, such as video and annotations, into structured reports.
- APIs and Integrations: Salesforce, NiCE, Genesys, Five 9, Microsoft Dynamics, Google Gemini, and more Seamless integration between SightCall and the tools your team relies on every day. (See Integrations)
Xpert VISION Platform
Xpert Knowledge™
AI generated multimedia tutorials
Includes
- Remote Visual Support
Key Capabilities
- Multimodal AI Capture / Creation Engine Automatically documents expert knowledge in full context with no manual effort, ensuring high-quality data capture. Captures and synchronizes a rich set of media inputs during a live session including audio, video, live AR annotations, and photos.
- Contextual Multimedia Authoring Rapidly creates professional, scalable content for training and troubleshooting use cases. Automatically generates step-by-step tutorials combining text, images, annotated images, video segments, and audio transcripts using generative AI. PII and PHI completely omitted from the text present in Xpert Knowledge tutorials. The tutorial can never contain actual, personal information, patient information, health conditions, etc. Note: there is no automatic face blurring in current Xpert Knowledge version.
- Usage & business analytics Track performance, identify trends, and make data-driven decisions with built-in analytics.
- API to push/pull/search tutorials Tutorials are publishable as a public URL link which can be embedded and shared. Tutorials can be sent and stored in an Amazon S3 Bucket and leveraged for export to other media endpoints like KMS, CRM, etc. Streamlines knowledge access across platforms and eliminates content silos.
- Integration Support From configuration to testing and optimization, our team helps you implement integrations smoothly and efficiently so you can maximize the value of your technology stack.
Compare Features
SightCall Snap™
Remote Visual Support
Xpert Knowledge™
VISION Platform
Admin Portal
SightCall admins create users, configure use cases to enable specific features, and manage & review reporting and dashboards.
Included with:
- Snap™
- Remote Visual Support
- Xpert Knowledge
API Connectors
Seamless integration between SightCall and the tools your team relies on every day.
Use Cases Management
Configure for Field Service, Customer Service, Insurance, and Telehealth.
SightCall Training Program
The SightCall Training Program coaches your team on how to use SightCall to resolve issues faster and deliver a better service experience for your customers.
24/5 Business Support
Whether it’s troubleshooting, guidance, or urgent issue resolution, our support specialists are available across global time zones to keep your operations running smoothly.
Privacy and Security
Privacy Compliance
Best in class privacy standards for CCPA, CPRA, and GDPR – More details at https://sightcall.com/platform/security/
Security Compliance
Audited for SOC 2, SOC 3, CSA STAR Level 1 – Learn more at https://trust.sightcall.com
Health Care Compliance
HIPAA compliance – More details at https://sightcall.com/platform/security/hipaa-compliance/
Xpert VISION Platform
SightCall AI
Multimodal AI data ingestion, retrieval, and generation.
API Access
Seamless connection of 3rd party media endpoints to Xpert Knowledge.
Integration Support
SightCall onboarding assistance and export automation design/implementation.
Analytics
Access usage stats, tutorial ratings, and adoption.
Asynchronous Visual Context
Snap™ Async Photo Sharing
Enables customers to take and send photos instantly without a live video interaction session.
Snap™ Async Video Sharing
Allows customers to record and upload short videos showcasing issues without a live video interaction.
Snap™ Media Sharing from Gallery
Supports uploading of existing images and video from customer device storage.
Request Link Generator
Automatically creates a unique URL to invite users to share visual data.
Multi-Channel Sharing
Enables sending Snap requests via email, SMS, NiCE chat, or WhatsApp.
Terms & Permissions Management
Presents customers with terms of service before allowing media uploads, ensuring compliance.
Image Zoom
Agents can zoom in on shared media received from customers to closely inspect points of interest.
Remote Visual Support
Advanced Video Collaboration
Transforms traditional troubleshooting by empowering technicians and customers to collaborate in real-time with remote experts through video, augmented reality (AR), and digital tools.
- Live HD Video (One-way/Two-way)
- Screenshare / Screencast
- Advanced Pointer
- Front/Back Camera Control
- Video Zoom
- Remote Device Controls
- Live Chat
- Guest Role Transfer
- Multiparty Video
- Real-Time Voice-to-Text Translations
Augmented Reality Guidance
Revolutionizes field service with advanced AR tools that enable precise diagnostics, real-time visual collaboration, and remote problem resolution.
- AR Smart Measurement
- Real-Time Annotations & Augmented Reality
- Flashlight
- Advanced Pointer
- Virtual Background
- Image Editor
Visual Data Capture
Empowers technicians, customers, and remote experts to seamlessly capture, digitize, and query data such as barcodes, labels, and handwritten text in the field.
- Freeze Video
- HD Photo Capture
- Media Share from Gallery
- Optical Character Recognition (OCR)
- Geolocation
- Barcode Scanner (QR Code, Labels, Data Matrix)
- Video Recording (Add-On)
Reporting & Dashboards
Enabling your organizations to retain and reuse critical service insights through automated structured reporting and dashboard analytics.
- Audio Transcription
- Dashboards
- Note Taking
- Pre-Structured PDF Report Generation
- AI Face Blur
- Local Photo Download
- Picture Time Stamping
- Media Upload to Endpoint (PS)
Pre-Call Readiness & Optimization
Ensures successful service interactions by equipping experts, techs, and customers with automated system checks and consent workflows.
- Pre-Call System Checks
- Advanced Waiting Room
- Guest Consents
- Geolocation
- Meeting Scheduler
API Connectors
Presents customers with terms of service before allowing media uploads, ensuring compliance.
Automated Service Intelligence
Xpert Multimodal AI Capture / Structure
Automatically captures and structures expert know-how from SightCall Remote Visual Support interactions. Captures and synchronizes a rich set of media inputs during a live session including audio, video, live AR annotations, and photos. Structures captured session data into machine-readable formats with timestamps, event markers, and metadata.
Xpert AI Multimedia Generation
Xpert Knowledge Library
Navigable repository with search by title, equipment types, knowledge creator profile, and creation date.
Xpert Knowledge Ratings and Comments
Users rate and evaluate the usefulness and clarity of AI generated knowledge.
Xpert Knowledge Editor
Human-in-the-loop interface for creators and reviewers to edit & redact text, remove images and video, and edit trim video snippets to ensure accuracy and best practice before publishing.
Xpert Knowledge Export & Integration API
Generated expert service intelligence storage in a dedicated Amazon S3 Bucket for export to other media endpoints like KMS, CRM, etc.
Xpert Knowledge Prompt Context
Admin enabled prompt to be customization by use case, machine type, or user role—enabling more relevant and actionable knowledge generation.
Is SightCall built for companies like ours?
Yes. SightCall is designed for organizations of all sizes across industries that need secure, scalable remote visual support. Additional customizations are available out of the box for use cases such as field service, customer service, telehealth, and insurance.
How quickly can we get started?
Most teams can be up and running in days, with fast onboarding and guided setup.
What platforms and devices does SightCall support?
SightCall works across web, iOS, Android, and leading smart glasses and industrial devices. Check out our list of additional integrations for more details.
Can multiple stakeholders join a SightCall session?
Yes. Multiple participants can securely join the same session to collaborate in real time.
“Remote Expert [powered by SightCall] enables our experts to give fast fault diagnosis and troubleshooting, and extremely quick resolutions to product issues.”
David Ciccioli
Product Manager at Flender GmbH