Still Chatting? Your Customers Want to See More

The future of CX is visual. Bring clarity to customer service now.

How SightCall Works

Deliver Exceptional CX with Embedded Remote Visual Support

See

Get your agents eyes on the issue with live HD video, high-resolution photos, and real-time screen sharing. Enable agents to visually assess customer problems, reducing miscommunication and accelerating troubleshooting. 

Show

Agents are no longer limited to voice and chat, show and tell during customer interaction with Augmented Reality Guidance and Visual AI. Highlight key areas, overlay instructions, and leverage Smart OCR scanning to identify parts, labels, and documents with speed and precision. 

Solve

Empower agents to resolve customer issues faster with real-time visual insights, AI-powered troubleshooting, and expert guidance. Once the problem is solved, capture and store visual context—video, images, and annotations—to enhance service records, compliance, and future training, driving continuous customer service excellence. 

Customers

Trusted by Global Service Leaders

Sony
GE Healthcare
Canon
Lavazza
SSI Schaefer Automation GmbH
Legrand
sjova
Siemens
Sedgwick
sciex
Schlage
Rexel
Valeo
Koenig & Bauer
Cytiva
Team Tankstellen
Endress+Hauser
WashTec Cleaning Technology
Deutsche_Telekom_alt.png
Arburg
Flender
Komatsu
Konica Minolta
Coherent
Dover Corporation
Franklin Energy
Boston Scientific
LG USA Energy Solutions
Apave Logo Vector
Engel
F'real Foods
Zoll Medical
Stago
Real Results

Move the Metrics that Matter 

20%

Improved FCR

“SightCall is much more than a video solution. It’s a way for our agents and technicians to guide our end usersIt’s a way to accelerate answers to issuesI think it’s the best solution today for these kinds of challenges.” 

Lionel Florence

Director of Digital User Journeys

94%

of consumers
rate video support
as a positive experience

82%

of consumers prioritize speed in support interactions

20%

Decrease in AHT

4000

Weekly agent hours saved with pre-call automation

1% improvement
in first-call resolution rate reduces contact center operating costs by 1%

Key Differentiators

What SightCall VISION can do​

Deliver Real-Time Remote Video Support

  • Troubleshoot faster 
  • Eliminate repeat calls 
  • Reduce customer frustration 

Capture Visual Data Instantly ​

  • Digitize barcodes, labels and handwritten text 
  • Reduce manual transcription 
  • Send data seamlessly to CRMs & CX platforms 

Guide Remotely with Augmented Reality ​

  • Reduce resolution time 
  • Improve accuracy of service calls 
  • Boost first-call resolution 

Pre-Call Readiness and Optimization

  • Improve call success with connection tests 
  • Reduce agent call time  
  • Speed time-to-resolution   
SightCall VISION

More efficient calls. Faster fixes.

Go beyond the limits of voice and text by showing instead of just telling. 
Case Studies

Visual Service Success Stories

iFIT
Fitness Equipment Manufacturer
“We know we could solve so many problems if we could just see what the customer could see. Using SightCall eliminates barriers of knowledge and different terminology so we can quickly help customers.”
Case Study
European Airline
Faster and more personalized customer service

Improved AHT for booking inquiries

Improved CSAT scores and service efficiency
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Leading Coffee Brand
30% reduction in average handling time

Improved agent efficiency
Get a Demo
Helpline
Outsourced User Support
“SightCall is much more than a video solution. It's a way for our agents and technicians to guide our end users. It's a way to accelerate answers to issues. I think it's the best solution today for these kinds of challenges.”
Case Study
Integrations

Add Vision to Your CX Stack

As a preferred visual support partner of the leading cloud CX platforms, adding SightCall VISION to your existing CRM, ITSM or software ecosystem is easy 

Ready for a demo?

End Guesswork. Elevate Service.

Experience the future of support with SightCall Visual Assistance