Still Chatting? Your Customers Want to See More
The future of CX is visual. Bring clarity to customer service now.
How SightCall Works
Deliver Exceptional CX with Embedded Remote Visual Support
See
Get your agents eyes on the issue with live HD video, high-resolution photos, and real-time screen sharing. Enable agents to visually assess customer problems, reducing miscommunication and accelerating troubleshooting.
Show
Agents are no longer limited to voice and chat, show and tell during customer interaction with Augmented Reality Guidance and Visual AI. Highlight key areas, overlay instructions, and leverage Smart OCR scanning to identify parts, labels, and documents with speed and precision.
Solve
Empower agents to resolve customer issues faster with real-time visual insights, AI-powered troubleshooting, and expert guidance. Once the problem is solved, capture and store visual context—video, images, and annotations—to enhance service records, compliance, and future training, driving continuous customer service excellence.
Customers
Trusted by Global Service Leaders
Real Results
Move the Metrics that Matter
20%
Improved FCR
“SightCall is much more than a video solution. It’s a way for our agents and technicians to guide our end users. It’s a way to accelerate answers to issues. I think it’s the best solution today for these kinds of challenges.”
Lionel Florence
Director of Digital User Journeys
94%
of consumers
rate video support
as a positive experience
82%
of consumers prioritize speed in support interactions
20%
Decrease in AHT
4000
Weekly agent hours saved with pre-call automation
1% improvement
in first-call resolution rate reduces contact center operating costs by 1%
Key Differentiators
What SightCall VISION can do
Deliver Real-Time Remote Video Support
- Troubleshoot faster
- Eliminate repeat calls
- Reduce customer frustration
Capture Visual Data Instantly
- Digitize barcodes, labels and handwritten text
- Reduce manual transcription
- Send data seamlessly to CRMs & CX platforms
Guide Remotely with Augmented Reality
- Reduce resolution time
- Improve accuracy of service calls
- Boost first-call resolution
Pre-Call Readiness and Optimization
- Improve call success with connection tests
- Reduce agent call time
- Speed time-to-resolution
SightCall VISION
More efficient calls. Faster fixes.
Go beyond the limits of voice and text by showing instead of just telling.
Case Studies
Visual Service Success Stories
Improved AHT for booking inquiries
Improved CSAT scores and service efficiency
Improved agent efficiency
Related
Read More About Visual CX
Integrations
Add Vision to Your CX Stack
As a preferred visual support partner of the leading cloud CX platforms, adding SightCall VISION to your existing CRM, ITSM or software ecosystem is easy.
Ready for a demo?
End Guesswork. Elevate Service.
Experience the future of support with SightCall Visual Assistance
