AXA Greece Streamlines Customer Experience with Visual Claims

About AXA

AΧΑ Insurance, with an inspired vision, strong values, know-how and experience, aims at covering each and every Personal or Group insurance need of its customers and offers high-specification services, with integrated and flexible life insurance, health insurance and property insurance plans. 171,000 employees, 105 million clients, 61 countries.

The Challenge

Remaining faithful to its mission of helping people live better lives, AXA Greece sought out a modern insurance solution that would digitally transform the claims process to be more simple and fast for customers.

The Solution

Together we developed the MyAxaway app that allows the insured to communicate in the event of an accident or home loss to record the damage and complete the accident report.

The Benefits

The MyAxaway visual claims service has significantly reduced customer wait times, and the time that it takes to file a claim. As a result, AXA Greece's NPS rating has increased to 85%.

Increase Customer Satisfaction

Improve Claims Handling

Reduce Wait Times

"This year is special for the AXA family, as we not only present new services to our insureds and partners, but much more: We value services - services that build trust stories between AXA and its people, Now, 37,000 policyholders have access to MyAXA Doctor, and it takes just 15 minutes for an accident report with MyAXAway. At AXA we treat our insureds as partners and this philosophy inspires our new services."

- Ericos Moatsos, CEO AXA Greece