SightCall, a leading visual assistance platform, has announced it is offering free access to its SightCall Visual Support app on Salesforce AppExchange for qualified Salesforce Health Cloud, Service Cloud, and Field Service Lightning customers on the front line of COVID-19 response. SightCall Visual Support is an AR solution giving service organizations the collaboration tools needed to see and resolve problems remotely in a secure, real-time video environment.
SightCall is integrated with Salesforce Health Cloud, Service Cloud, and Field Service Lightning and can be activated immediately, enabling efficient video connections between Salesforce customers and their patients, technicians, or customers. To help Salesforce customers reduce the risk of exposing their employees and customers to the virus, visual support can be deployed for a variety of contact mitigation use cases including:
- COVID-19 triage and medical care coordination via live video
- Improved patient access for healthcare providers
- Converting onsite technician visits to virtual support
- Providing remote AR guidance to assist in the repair and maintenance of essential equipment
- Providing visual assistance to resolve problems remotely and reduce in-person contact
Comments on the News
"We are excited to see SightCall innovating to help healthcare providers and service organizations elevate safety and care. This level of personalized connectivity is critical in times of crisis." - Woodson Martin, GM & SVP, Salesforce AppExchange
"The urgent needs of healthcare providers and service organizations compel our world to rapidly digitally transform the way we provide service. We are offering a visual support solution built on the Salesforce Customer 360 platform that extends beyond hospital walls and contact centers to connect companies that are responding to the COVID-19 crisis in a safe, virtual environment where they can collaborate to resolve issues. We are proud to provide free access to providers, first responders and service organizations working to prevent further COVID-19 transmission." – Thomas Cottereau, CEO at SightCall
Qualifying Salesforce customers can receive a minimum of 2 months of free visual support access for up to 50 users. The offer is available to Salesforce Health Cloud, Service Cloud, and Field Service Lightning customers including emergency response teams, healthcare providers, call centers, and field service organizations mitigating the outbreak of Novel Coronavirus. For a complete list of offer details, contact your Salesforce representative or SightCall at bizdev@sightcall.com.
Find SightCall on the Salesforce AppExchange here.
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About SightCall
SightCall is a global video cloud platform with a decade of experience enabling visual support interactions for enterprises in over 90 countries around the world. Enhanced by Augmented Reality (AR) and Artificial Intelligence (AI), the visual support technology digitally transforms healthcare, customer support, and field service organizations. SightCall is headquartered in San Francisco with offices in NYC, Boston, Paris, London, Frankfurt, and Singapore.
