Core Health & Fitness Strengthens Customer Experience with AR-Powered Video Assistance
SAN FRANCISCO (FEB 12, 2019)– SightCall, the global leader in remote visual support, is pleased to announce a partnership with Core Health & Fitness, an industry leader in commercial fitness products, to provide AR-powered live video support to boost equipment uptime, enhance first call resolution and digitally transform the customer experience. A successful trial between […]
Digital Video Transformation for Insurers
“How can insurers assimilate Insurtech startups and technologies into their value chains?” This question was recently posed by Matteo Carbone in his book, All the Insurance Players will be InsurTech; A wave of innovation is finally reshaping the insurance industry. Participating in the success of digital video transformation for global insurance carriers like Allianz, AG […]
Accenture and SightCall Help Airbus Improve Productivity
Remote-support offering leverages video technology from SightCall TOULOUSE, France- Accenture (NYSE: ACN) has deployed its remote-support offering at Airbus to help the aircraft manufacturer improve productivity and reduce costs in real-time on the final assembly line (FAL) of its A330 airliner. Accenture’s remote-support offering is a smartphone application that enables a fast, high-quality and secure […]
GDPR Compliance at SightCall
On May 25th, 2018, General Data Protection Regulation (GDPR) goes into effect for all entities processing the data of EU citizens. This new set of laws is aimed at enhancing the protection of EU citizens’ personal data and increasing the duties of organizations to deal with that data in clear and secure ways. SightCall is […]
Mixed Reality: The Field Service Industry’s Greatest Problem Solver
Worries about intensified competition, growing customer expectations, an aging workforce, and today’s quickly-evolving technological environment are keeping field service industry leaders up at night. The field service industry is experiencing fundamental changes in their interaction and interfaces that are making their past systems and processes obsolete. These changes come from the evolution of the way […]
Transform Field Service and Customer Experience with AR
The global market for Augmented Reality (AR) products is predicted to swell over 75% to $50 billion by 2024, according to Global Market Insights research. Despite this fact, the concept of AR still sounds like a futuristic technology to some. If you fall into that mindset, AR may also sound too complicated to implement. Neither […]
SightCall continues global expansion to accelerate video assistance digital transformation powered by Augmented Reality
San Francisco, September 6, 2017 – SightCall, a global video cloud service, today announced the expansion of its operation in Singapore, New York, and London with the creation of three new offices. The move enables SightCall to now provide its customers and partners local representation to increase its presence in the UK, Asia, and across […]
AG Insurance Claims Director Interviewed On Video Claim Expertise
After a couple of months running the video claim expertise in Belgium, Eric Renders, Director of Claims at AG Insurance was interviewed in a Belgium TV show called “On n’est pas des pigeons” (We are not pigeons). “On n’est pas des pigeons” is a daily consumer magazine, broadcasted on Belgium’s first channel, RTBF, at 6:30 […]
Augmented Reality in Field Service
Field Service (FS) digital transformation commenced with replacing paper with digital documents and moved forward into improving the dispatch process. FS software from companies including ServiceMax, ClickSoftware, ServicePower, and others have done a great job replacing paper and Excel spreadsheets with very effective cloud-based software solutions. The next wave of FS digital transformation has arrived […]
Remote Expertise Drastically Reduces Claims Settlement Time
SAN FRANCISCO, CA, JANUARY 11, 2016 – By using new digital technologies, AG Insurance can drastically reduce the time required to complete claims. In many cases, home damage appraisals can be handled remotely via an app on the customer’s smartphone or tablet. And, this makes it possible to process a claim in just a few […]
Telecom Council: Video From The Cloud
Consider the following situations: After several hours on communities you decide to chat with an agent who offers you to do things that you already did 3 times to restore the service. You take the decision to call and you know will have to go through a painful IVR before getting to an agent who […]
Verizon Is Shaking Up The Telecom Industry With This Unforeseen Customer Service Innovation
Recently, I was asked which industry I thought every consumer would rank as having the highest number of unpleasant customer service experiences. Without a doubt, I answered the telecom industry. Most people would certainly agree as even comedians find cable companies an easy target for a joke about poor service. Although telecom providers get a […]
Removing Roadblocks to Processing Claims
Insurance policies provide great value to policyholders, but insurance companies fail when they communicate with their customers. Their failure is the result of insurance companies not engaging with their customers. There are typically three events when insurance companies communicate with their customers: Each of these events is critical to the relationship. Today there are many […]
IoT changes Business models – How to adapt support models consequently?
A significant and often overlooked impact of IoT is how it can transform the support revenue model into a usage-based pricing model. Selling a product as a service rather than simply as a product has created a wonderful opportunity for manufacturers to receive recurring and predictable revenues. There is however a dark side to support. […]
How Are Visual Claims Disrupting The Claims Process?
Challenge of traditional claims process One of the common challenges insurance companies face when it comes to claims is how they can make the process more efficient for customers. Processing claims takes time and resources regardless of size especially for claims valued at $10,000 or less where it is not cost effective to have an […]
Insurance: Fight Fraud and Reduce Costs with Visual Claims
When something happens, you want to know that your insurance is there to help right away. No matter how big or small, accidents and disasters can be a scary and exhausting time, and you want to get life back to normal as quickly as possible. With SightCall Visual Claims, insurance companies can now provide the […]
How Much is Poor Customer Service Costing You?
Can you think back to when you had a bad customer experience? Did something to come to mind immediately? Memories are tied to emotions, and we tend to recall both really negative and really positive experiences, because they are tied to angry and happy emotions, respectively. It takes twelve positive experiences to make up for […]
Use Video Calling to Reduce Claim Management Costs Without Sacrificing Accuracy
A customer calls your insurance company hoping to answer questions and looking to get help filing a claim. He tries to describe the situation as best he can, but is having difficulty explaining everything that is going on. In order to confirm his details, your agent will have to schedule a time for a claims […]
Telecom Providers Need to Embrace “API-fication” Trend to Capture New Source of Revenue
There is one trend that is working behind the scenes and driving many of the most successful businesses these past few years: “API-fication”! APIs are a technology that allows firms to interact and share information with other firms at an unprecedented scale, taking advantage of the far-reaching progress in digitization and the rising influence of […]
Why Your Field Service Management Software Needs a Video Calling Solution
Oh, how we dread the day waiting for the cable guy to show up between the hours of 8:00AM and 2:00PM. It’s bad enough that we have to put everything else aside and be on standby for a six hour period. But what’s worse is when that 30 minute service call turns into an hour […]
HIPAA Considerations When Adding Video Calling To a Health App
As more and more startups, such as Square and Uber, breakthrough regulated industries, developers fearlessly take chances in the healthcare market. If this is you, you better take some time to read the rules before coding. For healthcare, rules are defined by the Health Insurance Portability and Accountability Act (HIPAA). HIPAA regulates how patients’ information […]
6 Tips on How to Deal with Angry Customers
It’s probably safe to say that all of us, at one time or another, have made that customer service call to dispute a bill or complain about an unsatisfactory service or product. Luckily as a customer support agent on the other end of that call there are a few things to practice when dealing with […]
What You Didn’t Know About The History of Telemedicine
Long-distance communication has long been a part of human civilization. From the earliest days of drums and horns to firelight and smoke signals, communication has evolved to benefit us. From those drums to telegraphs, to the internet communication is rapidly changing how we interact with those around us. Today, cousins can connect in a matter […]
4 Small Businesses Transforming Customer Service with Video Calling
As technology continues to play a larger role in our everyday lives, businesses across the country and around the world look for ways tap into those same tools to improve efficiency. In many cases, technology can seem superfluous. However, as it matures many competitive advantages present themselves. Improvements like cloud storage allowing access to important […]
How Avoiding Your Next Meeting Immediately Increases Your Productivity by 3,000%
There is a constant debate within today’s enterprise landscape about the level of productivity that comes out of each and every work day. Besides all of the minuscule things that distract us such as coffee breaks, talkative coworkers and social media sites, meetings have become one of the most unproductive formalities during the work day. […]
4 Ways to Build Better Customer Relationships Online
Before exchanges and transactions over the internet became the norm, brands were able to foster both physical and sometimes emotional connections and interactions with their customers. This lead to extreme brand loyalty, repeat purchases and other unmeasurable value for the company.
The Benefits of Telehealth in Today’s Healthcare Industry
Healthcare reform has driven a significant interest in Telehealth as a solution to reduce the cost of care and increase overall system capacity, but this just scratches the surface of its benefits. Here’s a high-level overview of the benefits across the healthcare ecosystem that can be derived from Telehealth to help everyone understand the benefits […]
Five Reasons to Choose WebRTC for Video Calling
WebRTC is a hot topic, but many still don’t know what it is or why they should consider it. […]