About wpengine

This is the "wpengine" admin user that our staff uses to gain access to your admin area to provide support and troubleshooting. It can only be accessed by a button in our secure log that auto generates a password and dumps that password after the staff member has logged in. We have taken extreme measures to ensure that our own user is not going to be misused to harm any of our clients sites.

Field Service

When in the field, service reps use the back camera on smartphones or tablets to contact experts located at headquarters to get help on troubleshooting devices and equipment while out on the job, eliminating the need [...]

Financial Advisor

Financial agents such as bankers and certified financial planners use video to deliver personalized service and consultation on financing planning, answering client questions and  investment portfolio options. Securely discuss confidential information Communicate with clients [...]

Online Retailer / Shopping Assistant Concierge Service

Online retail shopping assistant and concierge services using video calls increase brand loyalty and sales. When a customer is looking to get advice on an outfit or an accessory for her/his outfit or when an [...]

Equipment Manufacturer / Sales-Product Troubleshooting

Equipment manufacturer sales-product troubleshooting allows customers to use video to show a customer service agent issues with a specific item and configuration before sending or returning the product. The use of video also helps a customer [...]