At SightCall, we’re committed to continuously raising the bar for visual support. Every release is designed to help your teams work faster, collaborate more effectively, and deliver better outcomes for customers. Our latest VISION Console Release builds on that mission with a redesigned experience, expanded capabilities, and stronger compliance measures that add value across field service, customer service, insurance, and telehealth.
Unlocking New Levels of Productivity
Organizations across industries rely on SightCall real-time remote visual support. With this release, we’ve enhanced the platform in ways that make every interaction more productive, accessible, and secure. The improvements you’ll find in the updated agent console are designed to accelerate resolutions, reduce effort for agents, and create a smoother experience for everyone involved.
What’s New in VISION
Agent and Guest Experience Redesign
A cleaner, more intuitive workspace keeps agents focused. Live video is docked directly into the console, and tools are easier to access—reducing effort and enabling faster issue resolution.
Guest Gallery Sharing & Annotation
Guests can now contribute more context by uploading images from their device gallery. Agents and guests can annotate these images collaboratively and save them for documentation, improving clarity and accuracy.
Send Meeting Invite via WhatsApp
Expanding global reach, WhatsApp joins SMS and email as an invite option. This ensures reliable delivery in APAC and LATAM and opens new opportunities for organizations operating in high-volume regions.
PDF Report Refactoring & Manual Download
Agents have greater flexibility in generating and sharing reports. Activities and media can be selected for inclusion, with options to email, send to external platforms, or download locally based on workflow needs. The new experiences is also seamlessly operable with SightCall Xpert KnowledgeTM.
AI Face Blur for Console Images
Privacy protection is built in. Faces in captured images are automatically blurred, supporting compliance requirements while saving time on manual editing.
Accessibility Redesign Analysis
An expanded focus on accessibility ensures that all agents can benefit from the enhanced console, reinforcing inclusivity as a core principle.
The Value for Your Industry
Field Service
Imagine a technician dispatched to repair a critical piece of equipment in a remote factory. With the redesigned console and easier access to tools, the technician and remote expert can stay focused on the task, annotate images from the field, and generate a report on the spot. The result: improved first-time fix, fewer repeat visits, and higher uptime for customers.
Customer Service
Picture a call center agent juggling multiple cases during peak hours. The new streamlined workspace reduces the clicks and confusion, helping agents stay sharp and efficient. With WhatsApp invites ensuring even more customers can always join the session, agents resolve cases quickly, reducing wait times and improving satisfaction scores.
Insurance Remote Claims
Consider an adjuster guiding a policyholder through documenting storm damage to their home. Now, the claimant can upload images from their phone gallery, annotate areas of concern with the adjuster, and have everything captured automatically into a compliant report with sensitive details blurred. This leads to faster claims processing and greater trust in the insurer’s process.
Telehealth
Think of a doctor conducting a virtual follow-up with a patient. The patient can share images from their device, annotate to highlight areas of concern, and the provider receives an automatically privacy-protected report. The more accessible and inclusive console ensures clinicians can focus on care, not technology hurdles—supporting better outcomes for patients.
The Bottom Line
With the new VISION Console, SightCall continues to expand what’s possible in remote visual support:
- More intuitive and productive workflows.
- Stronger compliance and built-in privacy protection.
- Greater reach with expanded communication channels.
- Inclusive design to support every agent.
This release reflects our commitment to innovation that empowers your teams to deliver better service, faster, and with confidence.
Ready to see the new VISION Console in action?
