Solve Faster with Visual Support for Medical Devices
Share live video enriched with augmented content to remotely service medical devices and reduce dispatches, while improving SLAs. Digitize manual, day-to-day activities with visual automation for increased efficiency, improved compliance, and fewer errors.
“This is more than just having a video call with a customer.
The functionality is absolutely transformational for our business.
We can annotate, we can share documents and diagrams, and we steer customers to the actions we want them to take.”
– Senior Service Manager for Oceania & ASEAN at SCIEX
SCIEX Decreases Downtime with Visual Support
SCIEX customers “protect and advance the wellness and safety of all” and develop “solutions that influence life-changing research and outcomes.” But none of those things can happen if a machine isn’t working.
Use Cases
Triage
Diagnose and troubleshoot device issues remotely with visual instructions that help users fix problems on their own. Escalate to real-time video anytime an extra set of eyes is needed.
Installation
Provide technicians installation support for capital equipment using live video with AR support. Or give patients a convenient way to self-install medical devices at home.
Inspections
Increase safety, improve accuracy, and reduce errors with self-serve inspection instructions. Stay one touch away from an expert with SightCall’s video network.
Upskilling
AR annotations and overlays allow remote experts to guide less experienced technicians to faster problem resolutions through a real-time collaborative environment.
Key Product Highlights
Powerful features to provide unparalled service.
AR Annotations
Drop AR instructions over real-time device views for improved remote collaboration
Remote Flashlight
Enable clearer patient and technician views with remote lighting controls
OCR Scanning
Read text from an image or document scan for more accessible information
Geolocation
Document technician or patient location to quickly dispatch resources as needed
Offline Data Capture
Capture data in zero network locations with no connection required
Photo and Video Capture
Capture device status and upload to your system of record to improve documentation
Barcode Scanning
Scan barcodes for easy medication management or to find device information
Speech Translation
Effectively communicate with real-time subtitle translation for less barriers to care
GE Healthcare’s Service Revolution
“The partnership that we have developed with SightCall revolutionizes the way that we are able to support GE Healthcare customers in the field. By reducing medical device downtime, we are helping healthcare providers spend more time on the diagnosis, treatment and monitoring of their patients.” – Jaco Bierman, GE Healthcare, ASEAN Service Operations Manager