Video Inspections: AR and AI Technology Power Supply Chain Continuity
Deploying remote real-time video inspections using mobile devices, tablets and smart glasses to help maintain global supply chains and operational efficiency when health and safety restrictions challenge business continuity. A few years ago, the use of augmented reality (AR) and artificial intelligence (AI), either to augment or supplement in-person inspections, was more of an abstract […]
5 Mistakes You Could Be Making with Remote Visual Support
Video-based remote support tools are quickly transforming industries around the globe, with Gartner estimating widespread adoption in the next 2-5 years. In the rush to add video to your service options, thinking of it as just another added feature can often lead to failure. When deployed correctly, remote visual support will net substantial ROI for […]
Reimagining Disruption: Improving the Workplace with AI Technology
The word “disruption” carries heavy, often negative, connotations, yet it frequently surfaces in conversations about the impact of new technologies on business. Take this Harvard Business Review piece about the concept of “Disruptive Innovation.” We imagine systems being upended, processes redone and the ways we’re used to doing things eliminated. And we think while some […]
How One Adjuster Pivoted to Video Claims During the COVID-19 Crisis
Small companies can lead the way in adopting new technologies While it’s easy to assume that large insurers will be the first to adopt insurtech, it’s often the smaller companies that are more willing and able to take the lead. With more agility and less cumbersome technology restrictions, small to mid-sized businesses can lead the […]
Apple LiDAR Levels Up AR Capabilities and Opens New Doors for Enterprises and Service Organizations
Every time your smartphone gets more powerful, the SightCall platform does too. With the new iPhone 12 Pro and Pro Max models, Apple adds LiDAR technology that will improve photos and existing AR apps, as well as open more possibilities for the future of AR and remote visual support. […]
4 Questions for Choosing the Right Visual Assistance Tool
A shift toward virtual tools is underway in every industry. Though there’s fear around what negative effects this could have on human capital, most companies are looking for artificial intelligence (AI) or augmented reality (AR) solutions to help them achieve a specific goal or drive process improvements. The solutions are more of an aid to […]
How Remote Support is Driving the Service Economy to Improve Worker Efficiency and Profitability Amid COVID-19
Satya Nadella, CEO of Microsoft said “we’ve seen two years’ worth of digital transformation in two months” back in April when the onset of COVID-19 was just taking hold across the world. Operating in the “new normal”, service organizations now understand they can’t return to their old ways of working and be successful. The new […]
Thinking of Video Assistance as Just a “Feature” Will Result in Failure
When weighing adding video assistance to your service offerings, there are many considerations. Embracing a simple add-on feature might hobble your efforts at digital transformation and keep your organization from leveraging the full benefits of video assistance. Here are some things to consider: Workflow First and foremost, it is vital that the visual assistance platform […]
The Key to Business Continuity and Service Excellence is Remote Visual Support
It’s been a strange and worrying year for everyone. The COVID-19 pandemic has created new challenges for almost every organization, but it’s also created new opportunities to change and improve the way field and customer service organizations do business. […]
Experience the Difference of Salesforce + SightCall
In a globalized world where work-from-home and remote solutions have emerged as a permanent reality, there is a clearer need for visual assistance tools built for enterprises. For Salesforce users, these enterprises are not looking to completely overhaul the way they do things with their CRM system, only to make them better. Most visual assistance […]
How SightCall and Salesforce Help Build Your Business Story
At SightCall, we gauge our success by helping Salesforce clients create their stories. […]
How COVID-19 Accelerated Digital Transformation for a Centuries-Old Industry
Originally published in Hellenic Shipping News. Read the original article here. For nearly 200 years, Bureau Veritas has ensured the safety of the shipping industry through testing, inspection and certification. However, the rise of the global COVID-19 pandemic left this age-old industry faced a brand-new challenge. “The process of inspections and classification has remained very […]
Forbes – The Virtual Inspector: Remote Auditing For Food Safety Verification
Digitizing expert advice and services is more important than ever, with this phenomenon innovating practices in the food industry. […]
How Outotec Provides Continued Support and Connected Services with Remote Support
For Outotec, a technology provider in the minerals and processing industry, providing excellent field service is reliant on a niche group of subject matter experts that travel to customer sites to provide personalized services and support. When global travel restrictions made it impossible for these experts to perform their jobs in person, Outotec accelerated their […]
SightCall Workflow Integration For Customer Support
We live in a complicated world full of exciting and rapidly evolving technology. As a result, we often rely on the assistance of experts to help address our problems. This can be for something as simple as resetting a microwave timer after a power outage or as complex as diagnosing industrial manufacturing equipment. The experts […]
On-The-Go Visual Assistance For Salesforce Service Cloud
SightCall Mobile App for Salesforce Provides On-The-Go Visual Assistance For Customer Support Teams We’ve heard from many of our customers using Salesforce Service Cloud that they need to have the power of visual assistance for their agents who are mobile. As service organizations rapidly drive digital transformation, they seek to enable their workers who are […]
AP Provides Remote Tech Support to Pork Producers During COVID-19
Reposted from nationalhogfarmer.com AP is helping pork producers remain fully operational and safe during the COVID-19 outbreak by providing primary technical assistance remotely for current as well as older barn controllers. At AP’s Technical Support Center in Sioux City, Iowa, the walls are lined with working models of all controller systems produced and sold by […]
Should You Use WebRTC For Customer Support?
WebRTC is a browser technology that makes it possible to have a real-time video call from within your web browser. WebRTC streamlines the process of getting a user to join a call by eliminating the need to download or install any software. This makes it seem like an ideal technology for uses such as customer […]
SightCall Offers Free Visual Support for COVID-19 Mitigation on Salesforce AppExchange
SightCall Announces Free Access to SightCall Visual Support App on Salesforce AppExchange for Salesforce Customers Fighting COVID-19 SightCall, a leading visual assistance platform, has announced it is offering free access to its SightCall Visual Support app on Salesforce AppExchange for qualified Salesforce Health Cloud, Service Cloud, and Field Service Lightning customers on the front line […]
Lincoln Transforms Car Buying Experience
Social distancing to reduce the spread of COVID-19 has created complexities around the hands-on experience of purchasing automobiles. To serve customers while providing peace of mind, The Lincoln Experience Center has transformed the selling process to include virtual vehicle tours. In partnership with SightCall, the new Lincoln Showcase allows clients to book a 30-45 minute […]
Coronavirus: Field Service Can Help “Flatten the Curve”
COVID-19 has forced government-mandated travel bans, shutdowns and shelter in place orders around the world, but it hasn’t stopped indispensable industries and services from continuing their work. Without healthcare, infrastructure, manufacturing, and essential retail, our global economies and societies would collapse. We rely not only on the people who run these businesses and services, but […]
SightCall Presents Chatbot at Dreamforce
Dreamforce, the world’s largest software conference, is happening this week in San Francisco. In its 17th year, Dreamforce is bringing an unprecedented lineup of speakers including President Barack Obama, Tim Cook, Megan Rapinoe, and Deepak Chopra. On Wednesday, November 20, Dreamforce users can also line up to hear SightCall’s Director of Solution Architecture, Adrien Vinches, […]
How To Use Chatbots For Field Service
Millions of consumers interact with chatbots on a daily basis without even noticing. They greet us when we browse websites, assist us when we give verbal commands to our smart devices, upsell us when we shop online and direct us when we contact customer support. Business Insider experts predict that by 2020, 80% of enterprises […]
Is AI In Your Roadmap?
In field service, AI is poised to streamline business processes, helping organizations realize increased workforce productivity, improved customer satisfaction, and decreased downtime. […]
Engaging the Gig Economy for Field Service Excellence
Across North America and Europe, over 150 million workers have taken up careers as independent contractors. Much of this growth can be attributed to the Uberization of our society, where ride-hailing and task-oriented service platforms are accessible through our smartphones. […]
The 5 Sustainability Opportunities for Service Execution
Companies that are committed to sustainability are increasingly efficient, use fewer resources, create less waste to generate a unit of revenue, and produce higher returns on investment. In fact, Aberdeen found that nearly half of the Best-in-Class companies currently have a service-specific sustainability initiative in place. More telling than current adoption rates is the reason […]
Koenig & Bauer Focuses on Customer-Centricity with Visual Support
Manufacturing leader Koenig & Bauer is solving up to 80% of service cases with remote maintenance. Their enhanced remote service package includes Visual Press Support, powered by SightCall, a leader in augmented reality in manufacturing, which brings modern augmented reality technology directly to a customer’s mobile device (smartphone or tablet). For a top-notch service department […]
How AR Video Assistance is transforming Insurance now
A bit of history Transforming a business process in an industry dating back 2 millennia Before Christ can be challenging. Then much later, in fact, some 3.5 millennia later the catalyst occurred creating modern insurance; several years after the 1666 Great Fire of London in 1680, awareness for better protection of the homeowners was formulated […]
Reduce Medical Device Downtime with AR-Powered Visual Assistance
Medical device manufacturers, healthcare organizations, and operators are tasked with keeping their assets working efficiently while reducing the cost of maintenance and time-sensitive repairs. How does a company meet expectations of innovation while simultaneously maintaining a high degree of profitability? […]
SightCall and B. Braun Digitize Home Hemodialysis Treatment with Live Video Support
B. Braun Daheim service experts are now using remote visual assistance to guide patients through home hemodialysis treatment using SightCall Visual Support for Salesforce Lightning. […]