Report: Field Service Management in the Age of Coronavirus

Dealing with uncertainty, changing operating needs and technological advancements during times of crisis.

The start of 2020 saw the field service industry poised for drastic change in the way they operate – everything from improving on-field customer service capabilities, to uncovering new advancements in AI and predictive analytics. However, the outbreak of COVID-19 has introduced new threats and barriers to the FSM community, as well as shifting priorities that were not there one month ago.

This report will take a deep dive into how the virus has impacted different industries across field service operations, changes to various operating models, as well as a step-by-step guide on how to put in place a business continuity plan for those struggling today.