Pierre Le Noan is a Support Manager at SightCall and has seen both the company and his team grow quickly over the last two years. Currently working remotely from his home office in Paris, Pierre shared what he enjoys about helping people solve problems while using visual assistance to transform their organizations.
After studying Computer Science Engineering in Paris, Pierre started his career in Stockholm as a developer and then a support engineer. He enjoys the balance of solving technical challenges while strengthening customer relationships, as well as the opportunity to work with people all over the world.
“We’re a very international team, I love that I get to talk to people in French, English, and other languages while using my technical skills to help develop a product that’s used all over the world.”
Pierre spends part of his days solving problems, fulfilling customer requests, and investigating any reported issues.
“I always try to provide the most thorough answers to technical questions that I can. I schedule time to do deeper investigations into issues to make sure we’re always aware of where we can make significant improvements, and not just put out fires.”
Pierre also works with customers on special requirements and prides himself on the flexibility of SightCall’s robust platform. Being involved with both out-of-the-box and custom integrations gives him an opportunity to get to know every part of the platform from a technical angle.
“I get to help customers in a very tangible way. It’s incredibly satisfying to help them identify an issue and see it all the way through to resolution, as well as make sure it won’t affect anyone else. I’ve gotten to talk to at least half of our customers across industries and all over the world.”
He also loves helping his colleagues and new additions to the SightCall team to understand the intricacies of our platform and vast applications of remote visual assistance
“We have a very collaborative and informal culture, even as we grow. There’s no deep-seeded hierarchy, you can reach out to anyone with a question. We have open and clear communication both internally and with customers. I love that our teams are so international because our customers are too.”
When not at work, Pierre enjoys keeping up with technology and working on projects like hosting and configuring servers. He also loves travelling, being outdoors, and trying new kinds of specialty coffees. Post-COVID, he’s most looking forward to sitting on a terrace with friends and having a beer.
“We’re a community of problem solvers and like seeing things through to the finish. Even if the entire scope isn’t part of your role, you make sure it is completed. Open-minded and agile people who love to learn will be a good fit. Our technical product is complex in some ways, although from our customers’ point of view using it is quite simple.”
“I can ride a unicycle!”
Across our teams, every day at SightCall makes a lasting impact on the way customer and field service are handled around the world. Check out our open positions today.
