52 Field Service Stats That You Need to Know

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The global field service management market was valued at $5.2 billion in 2021, and is projected to reach $29.9 billion by 2031, growing at a compound annual growth rate (CAGR) of 19.2% from 2022 to 2031.

(Source: Allied Market Research)

What are the biggest challenges facing field service organizations?

(Source: IFS State of Service 2023)

These are the top 5 technology items from service organizations “Wish Lists”

(Source: IFS State of Service 2023

Field service teams are front-line facilitators who create memorable customer experiences and drive revenue.

(Source: Salesforce, 2023)


(Source: Salesforce State of Service Report, 5th Edition)


(Source: Salesforce State of Service Report, 5th Edition)

Great customer service fosters loyalty.

(Source: Salesforce "State of the Connected Customer" )

What is the state of software usage by field service organizations?

(Source: Click Software via Finances Online, 2023)


(Source: Service Council Voice of the Field Service Engineer, 2021)

Mobile is king. 99.5% of field service technicians use mobile devices in their field work.

(Source: Service Council Voice of the Field Service Engineer, 2021)


(Source: TSIA via Service Council Voice of the Field Service Engineer, 2021)

What do field service technicians need to keep current?

(Source: Zinier State of Field Service Management)


(Source: Gartner, 2022)

What are the most significant ways that customer expectations are changing?

(Source: ServiceMax, 2022)

What do customers want when it comes to service?

(Source: Servicemax, 2023)

The productivity potential of digitization is serious business.

(Source: Servicemax, 2023)

Pay close attention to how field service performance affects costs.

(Source: Aquant Service Intelligence Benchmark Report, 2023)

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