SightCall's AR-powered visual assistance platform blends the physical and digital worlds to create a collaborative environment that empowers workers to meet challenging tasks with confidence. AR anchors and digital work instructions are placed onto real world objects to provide the guidance and expertise needed to service mission critical equipment. Available in self-guided or live visual assistance mode, SightCall's AR helps your technicians reduce downtime by performing tasks with more accuracy and efficiency than before.
Perform actions and receive immensely relevant information with enriched real-world objects using AR on mobile
Use any mobile device to record real-world measurements directly to the case file
Drop digital AR tools onto objects in the physical world to show technicians how to perform tasks
Remote experts precisely guide field personnel through complex repairs with on-screen annotations
SightCall connects field technicians to subject matter experts in a real-time collaborative environment that is supported by an advanced augmented reality toolset.
Move new technicians from the classroom to the field for a modern day apprenticeship where they can be observed, trained and guided with remote visual assistance and step-by-step AR instruction. SightCall AR reduces the average training time for technicians by 41%.
There is a looming talent crisis in the field service industry due to a large retiring workforce thrown off balance by a smaller, less skilled incoming workforce. Service organizations bracing for this change can develop centralized expertise centers to capitalize on the knowledge that already exists and offset the traditional loss of retirement.
SightCall creates a real-time AR training environment where you can capture and share the tribal knowledge of your most talented field service assets. Senior technicians can remotely assist colleagues, passing on valuable subject matter expertise that is saved to case files for future training and reference.
SightCall is an enterprise grade visual assistance platform that uses Augmented Reality to meet the challenges having the biggest impact on ROI for field service organizations. Customers like Core Health & Fitness have improved first time fix by 55% since deploying SightCall, reducing downtime and product returns. SightCall gives better control over outcomes by ensuring that your workers are never alone in the field.
Step out of the dark ages and make your organization more effective and nimble using SightCall visual assistance. Empower technicians to confidently be dispatched into the field with the knowledge that a remote expert is just a click away. Leveraging SightCall AR technology, experienced technicians can share their experience and guide local technicians through challenging repairs.
Improve NPS and reducing downtime by involving customers in the diagnosis phase of repair. With clear sight into to the parts and tools that are needed, you can dispatch a technician that is properly and confidently equipped to resolve the issue on the first visit. Organizations using SightCall have seen a 30 point increase in customer satisfaction. Dispatch your technician equipped properly with confidence to resolve the issue on the first visit.
