SightCall Visual Journeys

The most advanced digital process automation solution for visual, self-guided work execution.

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Process Automation at Your Fingertips

SightCall Visual Journeys takes service to the next level with a digital process automation solution that can digitize any manual process to improve efficiency and reduce manual error. Transform how you deliver services to customers with a flexible, integrated solution that can operate anywhere your services are in need. Empower customers and technicians to easily complete complex procedures with informative on-screen instructions, powered by AI and AR technology.

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Improve First Time Fix Rate

With step-by-step guidance, workers can easily complete jobs with no follow-up dispatches needed.

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Ensure Compliant Processes

With detailed instructions and checklists, work can be completed, and auditable logs collected.

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Improve Customer Experience

With easy-to-follow procedures, customers are empowered to resolve their own issues quickly.

Transform Manual Processes with SightCall Visual Journeys

BREAK/FIX INSPECTIONS

Diagnose complex systems or equipment issues with repeatable steps

Warranty or Insurance Claim

Streamline the claim process by enabling customers to file claims with supporting photo or video evidence

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Pre-Call Information Collection

Reduce average handling time by collecting essential information prior to call start

SELF-SERVICE TROUBLESHOOTING

Empower customers to resolve or report their own issues with easy-to-follow on-screen guidance

Pre-Visit INSPECTION

Ensure on-site visits are successful by sending the correct parts, tools and technicians

Asset Management

Maintain compliance with validated step-by-step maintenance procedures

Pre-Call System Check

Validate and test guest devices prior to conducting a visual assistance call

NEW PRODUCT ACTIVATION

Make your customers successful with self-guided product setup and activation

Oil & Gas Leader Streamlines Offshore Rig Maintenance with SightCall Visual Journeys

One of the world’s largest oil and gas exploration companies needed to standardize its processes and create auditable reports for maintenance and repair tasks in remote, high-risk locations.

Transform Your Service

SightCall Visual Journeys can modernize work procedures and customer journeys within your service organization. Our team of digital transformation experts can assist you with converting your business with digital process automation.