Somfy Customers Receive Best-in-Class Support With Remote Guided Video Calls
SAN FRANCISCO, CA (JUNE 26, 2018) – SightCall, the global leader in remote visual support, has announced a partnership with Somfy, the leading home automation manufacturer providing smart home solutions. The two have joined forces to provide Somfy customers with real-time, remote video assistance in the installation and after-sales service of their innovative suite of electric gates, garage doors, rolling shutters and alarms. The partnership signifies Somfy’s commitment to providing innovative, and completely connected solutions for home and commercial.
During a Visual Support video call, the Somfy advisor has visibility through the back camera on the customer’s mobile device. They can can pause live video, annotate on screen, take HD photos and more, helping to guide the customer towards faster problem resolution.
“Customer feedback is extremely positive, with customers citing that they rarely have access to such customer service,” confirmed Jean Loup Castelnau, French Customer Relationship Director for Somfy.
“As connected homes become more complex, SightCall remote video support provides Somfy customers with an easier, faster way to receive support and assistance,” stated Olivier Bussel, VP of Sales France-Benelux-Iberian Peninsula at SightCall. “The Somfy consumer is already digitally savvy, making the collaboration with SightCall an ideal partnership. The ability to receive installation and customer support via live video gives them the ability to engage with Somfy like never before.”
After a successful trial of SightCall that has provided significant time savings for Somfy’s customer support advisors, Somfy is considering a Visual Support integration directly into Tahoma, the app that controls Somfy’s connected technologies.
About Somfy Systems, Inc.
Somfy®, the global leader in the manufacturing of strong, quiet motors with electronic and app controls for both interior and exterior window coverings, has North American headquarters located in Dayton, NJ. Over 270 million users worldwide enjoy the more than 150 million motors produced by Somfy. During the past 45+ years, Somfy engineers have designed products for both commercial and residential markets to motorize window coverings such as interior shades, wood blinds, draperies, awnings, rolling shutters, exterior solar screens and projection screens. Somfy motorization systems are easily integrated with security, HVAC and lighting systems providing total home or building automation. For more information, visit www.somfysystems.com
SightCall is the world’s leading augmented-reality powered video cloud platform, delivering live interactions between business and customers on every continent around the globe. In a connected, mobile-first world, businesses leveraging SightCall have the ability to see what their customers see and guide them remotely. With over 10 years of experience in remote video assistance, SightCall helps businesses transform their customer service and field service with the power of augmented reality and live video. For more information, visit www.sightcall.com.