SAN FRANCISCO, Dec 12, 2018 — SightCall, a leading Augmented Reality Video Assistance platform, announced today the release of SightCall Visual Support for the Salesforce Lightning Platform on Salesforce AppExchange. SightCall now supports Lightning Console users in initiating a feature-rich video call directly from a customer case.
SightCall is an enterprise-grade, cloud platform available to any Salesforce and non-Salesforce customer. Integrated directly into Lightning, SightCall makes it easy for enterprises to provide remote visual assistance with a simple two-touch video activation. Once a call is initiated, a support agent can see the issue a customer or technician is facing and guide them toward resolution with live annotation tools and AR features. HD photos taken during the video call will be saved directly to the activity screen for fast access. Video and photos will also be saved directly to the user’s Lightning case file.
To use SightCall Visual Support for Salesforce, no additional integration is required on behalf of the customer. Key features include:
• Live Video Support: See what your customer or technician sees when you escalate any voice, chat or social communication into an AR-powered live video experience. Salesforce Lightning automatically connects and syncs the details of your video call to the case that you have open.
• Augmented Reality-Powered Assistance: Guide customers or technicians remotely, using a robust feature set that includes: AR guidance, annotations and free-drawing, remote flashlight, remote zoom and HD photos.
• Secure Data Collection: Quickly and securely collect data through the video call with features including: geo location, timestamp, and optical character recognition for VINs and product serial numbers
“SightCall Visual Support for Salesforce leverages new API capabilities provided by Salesforce to automatically synchronize the SightCall app to a case opened in the Lightning console,” said Adrien Vinches, Lead Application Engineer at SightCall. “SightCall for Lightning is developed as a microservice, making it easier for SightCall to develop new functionalities and integrations with Salesforce along the way. Last but not least, the new Lightning app provides an auto-provisioning mode, allowing automatic activation and deactivation of users. Admins just have to install the app, make it available to Lightning console users, and they are freed from any provisioning action.”
“I am glad to see our partner SightCall launch a new app built on our Salesforce Lightning platform, which empowers the enterprise to drive digital transformation by building business applications for any business need” said Pascal Ruby, Director ISV Partners at Salesforce. “This new app is a strategic move for SightCall.”
SightCall Visual Support for Salesforce is available on Salesforce AppExchange for Lightning and Classic at:
Salesforce, AppExchange, Lightning and others are trademarks of salesforce.com, inc.
About Salesforce Lightning
The Salesforce Platform is the world’s most trusted cloud platform for building enterprise apps—powering Salesforce’s own CRM apps, 3,200+ partner-built apps and more than 5.5 million custom apps built by customers. Salesforce Lightning is a modern framework that combines an intuitive user experience, component- based app builder and thriving ecosystem to enable companies to move even faster. The Lightning Experience brings a consumer-like interface to users that optimizes for any device, surfacing relevant information for each screen to streamline processes and make workflows more intuitive. The Lightning App Builder and the Lightning Component Framework empower developers and business users to build amazing apps even faster using a drag-and-drop library of more than 1,000 components available on the AppExchange. For more information about Salesforce Lightning, visit: https://www.salesforce.com/lightning/overview/.
SightCall is the world leader in augmented reality-powered remote video assistance. Available for smartphones, tablets and wearables, SightCall provides digital transformation for field service organizations, customer support teams and insurers, by enabling them to see and guide remotely. The company’s global video cloud platform is designed to enhance operational efficiencies, reducing downtime, decreasing truck rolls, and improving first time fix while increasing customer satisfaction. With a decade of experience, SightCall is trusted by category leaders including Allianz, Bosch, Terex, Comcast, Dell and BT. SightCall is headquartered in San Francisco with offices in Paris, Boston, NYC, London, Singapore and Frankfurt. For more information about SightCall Visual Support, visit https://www.sightcall.com