Dreamforce, the world’s largest software conference, is happening this week in San Francisco. In its 17th year, Dreamforce is bringing an unprecedented lineup of speakers including President Barack Obama, Tim Cook, Megan Rapinoe, and Deepak Chopra.
On Wednesday, November 20, Dreamforce users can also line up to hear SightCall’s Director of Solution Architecture, Adrien Vinches, as he presents on how to start using chatbots with your ISV app. Speaking alongside Sangita Gupta, Sr. ISV Tech Evangelist at Salesforce, Adrien will showcase SightCall’s latest innovation, the SightCall Video Assistance Chatbot for Saleforce.
In this session, we will learn how to create bots using Bot Builder. We will work through user scenarios that demonstrate how Bots can leverage user context and extend user experience to support a business process. For example, we will learn how Bots can integrate with other products and improve the case deflection rate. ISV Partners and developers can extend the Einstein Bot products leveraging their expertise and domain knowledge. It is fairly easy to build a bot using Bot builder. However, ability to have more lively interaction with users with nicer menus, effects, and images to improve user engagement requires development effort. We will discuss those techniques and solution approaches.
Time and Location
Wednesday, November 20, 2:00 PM
Park Central, Franciscan I
Click here for more information on the session, or add it to your Dreamforce agenda builder.