Empower your service organization with SightCall for Salesforce, the world's leading remote assistance platform available for Field Service Lightning, Salesforce Health Cloud, Service Cloud, Government Cloud and more. SightCall is integrated directly into the Salesforce console making it easy to initiate a live video call from an open case file. Agents use our robust suite of AR and AI visual support tools to provide a personal experience to customers, while keeping Salesforce case file information at their fingertips.
Delight your customers with SightCall and Service Cloud providing live interactive video with AR, AI and Omni-Channel integration to quickly resolve customer service issues.
Increase first time fix rates with SightCall and Field Service Lightning enabling field service workers to initiate live, AR enabled video calls directly from Field Service Lightning.
Provide telehealth for your patients and support medical devices using SightCall with Health Cloud. Connect providers and patients with live two-way video and Omni-Channel to quickly diagnose and take corrective action.
Automatically escalate any chatbot conversation from Einstein AI to a SightCall session
Agents & customers can interact using the pointer to identify items of interest, circle buttons and/or free form draw.
Agents can direct customers to useful information and walk them through it via a pushed URL which opens locally on their device.
Agents can share a screen or application directly to the Guest’s mobile device
SightCall leverages machine learning and image recognition to empower humans with recommendations
Using the customer’s device, agents can accurately locate the user, helping to speed up field dispatches and combat fraud
Ability for the agent to capture text, barcodes or QR Codes and record the data accurately within the case log
Take HD photos of a customer's issue and save them directly to the case file within the Salesforce console
"When introduced Visual Press Support (powered by SightCall), our customers were blown away because they never have experienced such an easy, unique and simple way of communicating with our service technicians. Visual Press Support helped us to increase the first time rate and dramatically decrease the case resolution time."
- Thomas Göcke, Head of Digitalization & Marketing for Koenig & Bauer
Transform your field operations with a perfect blend of the world's #1 Visual Support Technology and #1 CRM for Service.
"SightCall has allowed our team of experts to assist customers remotely and immediately. We are able to reduce the number of on-site diagnostics and to ensure that repairmen go out into the field with all of the proper tools and parts."
- Ann C, AppExchange Reviewer
"The integration of SightCall in Salesforce is really easy and works seamlessly. With just a few clicks, the setup is done and the app ready to use. There are a lot of different options to configure the app according to your needs and SightCall is constantly delivering more features - also considering needs from their customers and following trends and innovations like AR! We really appreciate the highly efficient collaboration with SightCall and the value added for our users and customers by using this innovative solution."
- Leoni B, AppExchange Reviewer
"The SightCall to Salesforce integration was essentially setup within a few weeks. As we continue to expand our use cases, the SightCall team has been instrumental in getting things working smoothly. We’re very pleased with the start-to-finish support!"
- Kristi C, AppExchange Reviewer
"We adopted SightCall a while back and I can say that it has exceeded our expectations in both performance and capabilities. In our environment, agents are supporting customers by being able to remotely see what the customers machine is doing and/or even controlling the system remotely. With the new feature of real-time language translation, it has enabled agents from one region to speak with customers in other regions where the languages are different (really cool feature!)."
- Mark S, AppExchange Reviewer
"In our company, we use SightCall in the Salesforce Health Cloud to support patients. The Omni-Channel functionality made it very easy for us to receive a video call from a customer with just one click."
- René M, AppExchange Reviewer