Xpert Knowledge™

Get more value out of remote visual support. Use AI to transform service interactions into accurate, reusable multimedia knowledge.

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Xpert Knowledge

Join service leaders already using Xpert Knowledge™ to capture knowledge from
the field and scale it across their global service operations.

Canon
GE Healthcare
LG USA Energy Solutions
Close The Service Gap

Capture Expertise Before It’s Gone

Enable Shift-Left: Empower Tier 1 agents, customers, and field technicians to self-resolve.

Unlock Tacit Expertise: Capture unspoken know-how — before it walks out the door.

Automate Content Creation: Accelerate knowledge object creation, creating tutorials in minutes, not hours.

∞

Accelerated Knowledge Creation

40%

Improved
First-Time-Fix-Rate

25%

Increased CSAT

How It Works

The Xpert Knowledge™ Journey

Step 1: Your Team Members

Auto Capture Remote Visual Support

A SightCall Remote Visual Support is integrated into your business process. All images captured, video, audio transcripts, AR annotation, and metadata.

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how-it-works-2
Step 2: SightCall AI

AI Tutorial Generation

SightCall AI structures all multimodal data, auto-generates step-by-step multimedia tutorials, with images, video, AR Annotation, audio and text summaries.

Step 3: Managers & Organization

Review, Edit, and Deploy

Tutorials are populated in the Xpert Library where your team reviews, tags, comments, and edits tutorials for accuracy before deploying to your employees and customers.

What You Get

Key Capabilities

Expertise-to-Knowledge Automation

Seamless end-to-end automation that captures tacit expert knowledge during live support interactions and transforms it into structured, AI-ready content and tutorials.

Capture valuable tacit knowledge, no more inconsistent documentation, and no more content creation bottlenecks.

Intelligent Knowledge Refinement

Deliver rich multimedia knowledge format—combining video, annotations, images, audio, and metadata—to accelerate technician understanding and problem-solving.
Enhance greater service team engagement with complex troubleshooting workflows.

Contextual Multimedia Authoring

Human in the loop feedback, edits, and redaction, user insights, that improve tutorial quality, usage, and strategic knowledge planning over time.

Curate better knowledge content, improved visibility into content effectiveness, content managers have tutorial improvement mechanisms.

Precision Knowledge Delivery

Seamless distribution and accessibility of service expertise via Xpert Knowledge™ searchable library and live URLs shareable at the moment of service.

Deliver multimedia how-to knowledge ensuring resolution and reducing service load, serving tailored knowledge to the right person, at the right time, in the right manner.
Xpert Knowledge Overview
Xpert Knowledge Datasheet
Customer Spotlight

Leading Home Energy Solution Provider

The Challenge

Tier 1 agents were overwhelmed with complex battery diagnostics. Training took weeks, and call transfers were too frequent.

What Changed with Xpert Knowledge

  • Creating visual tutorials based on actual Tier 2 calls
  • Improving time to proficiency up to 30%
  • Empowering Tier 1 to resolve more calls independently
Tutorial with step-by-step visuals

Customer Results

30%

Improving time to proficiency

“Our Tier 1 team can now resolve more issues on the spot. They can access tutorials created from real Tier 2 calls—without slowing anyone down.”
Alan
Customer Experience Lead
“It’s a game changer for training. We used to take 6 weeks to ramp someone. Now we are looking to cut that in half.”
Helena
CX Director
Country
United States
Industry
Utilities / Energy
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Ready to Expand Your Field of Vision?  

See how SightCall transforms the way you serve.

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