1/14/2015

New Video Support Agent Features Provide an Experience Customers Will Love

Katie Smart's profile picture
Katie Smart Sr. Manager, Global Marketing Communications

Engage your customers with brand new video service features

January 14, 2015, San Francisco, CA – SightCall, a company offering a Salesforce AppExchange® solution which provides SalesForce® customers the ability to offer live video customer support, announced a new release of SightCall Video Support Agent™ for Salesforce. The future of customer service is here and we want to help you join the movement. We are happy to announce that the latest version of SightCall Video Support Agent™ has arrived with a whole new range of real-time features. Here are a few examples of how you could leverage our application today:

Visual Support

video calling features camera screen sharing Imagine the speed with which customer service agents could solve issues if they could see the problem right from their desks. With SightCall, they can use the back camera of their customer or field agent mobile device to see the problem as if they were there, and guide the customer through the resolution process utilizing drawing and annotation tools.

Online Expertise

Banker video with customer Expand your customer base by allowing customers to review and complete complex documents with online experts. Customers can access a video call and share documents on any device in real time without the hassle of coming into the local office.

Live Guidance

Screen Sharing video support agent Give customers a Mayday™ like experience right on their device – one-touch video calling directly from your website or mobile app. No need for clunky third party apps that remove the conversation from context. Share screens, use pointer and drawing tools for assistance, and more. Build your own experience today. Deploy the SightCall Video Support Agent™ on your org and quickly configure all the features needed for your use case. Based on your selection, code will be automatically generated. All you need to do is add the code to embed a video call button accessible to all of your clients. Contact us for more information or request a demo today.

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