3/8/2022

Achievers, Changemakers, Innovators: Meet the Women Who Power SightCall

Thomas Cottereau's profile picture
Thomas Cottereau CEO

This International Women’s Day, SightCall is reflecting on our work in accelerating women’s equality both within our spaces and in the tech sector at large.

International Women’s Day has been celebrated since 1911. This year’s theme, #BreakTheBias, reminds us that there is still work to be done to reduce access and representation barriers far too many women face in the tech sector, particularly in recruiting.


According to Deloitte, the total percentage of female employees in the global technology workforce only grew by about 2% between 2019 and 2022, a figure that was no doubt influenced by the pandemic, but also reflects the need for a more targeted approach to gender diversity across the sector. Truly, the best way to lead in this area is not by words, but by example.


Today, March 8, our entire team is reflecting on the women who have guided SightCall to new heights with their work and ideas, provide transformative services to our customers, propel our entry and growth into new markets, and mentor and encourage their team members.


Let’s meet just a few of the women that make up the SightCall’s global team.


Adeline Anglade – HR Manager, EMEA and APAC. An HR veteran of more than 15 years, Adeline began her career in recruitment to apply her passion to put the right people in the right roles as SightCall builds. Her goal is for everyone on the SightCall team to be proud and feel fulfilled in what they do.


Adriana Suárez Robayo – Customer Success Manager. A dynamic professional with a special skill for cultivating enduring relationships with our global customers, Adriana applies both sterling work ethic and adaptability to deliver exceptional service.


Dr. Ainslie Harris – Senior Director, Global Customer Success Operations and Head of Canadian Operations. Based between London, UK and Toronto, Dr. Harris has increased the ARR value of growth opportunities by 40% and revamped our customer onboarding processes to generate more than $1 million in additional revenue each year.


Beth Wilson – Public Relations Consultant. The founder of Memphis, Tennessee-based Wilson Public Relations, Beth has worked with the SightCall team for more than two years to craft and package messaging that brings the company’s transformative work to new audiences. Runner, mentor, inspiring speaker and mental health advocate round off her list of talents.


Charlotte Thorpe-Costa – Director of Marketing: EMEA and APAC. Creative, resourceful, self-motivated and results-driven are just a few of the words to describe our marketing director for Europe, the Middle East, Africa and the Asia-Pacific. Charlotte is a true team-player and leader, building a strong global marketing engine.


Charlotte Walls – Customer Experience Specialist. Charlotte’s yearning to tackle issues with tenacity and creativity about solutions or ideas combines with a passion for travel with extensive experience in the industry. She has been instrumental to our team’s growth in human resources, learning and development.


Gisele LeBaron – Head of Talent Acquisition. Gisele has more than 20 years of experience in the operations and staffing of tech and service firms with expertise in human resources, contract management and accounting. She previously grew a global management consulting company from the ground up to 200 employees, as well as led a boutique recruiting agency finding talent for small and large organizations.


Jane Buxton – Customer Success Manager. Experienced technical account manager with a demonstrated history of working in the internet industry. Jane prides herself on being skilled in technical analysis, client management, coaching, training conception and delivery.


Janine Schifsky – Vice President, Global Sales Operations. Janine is an industry and sales operations leader of more than 20 years. She has worked primarily in the technology space, with tech startups for the last six years, and now leads a global sales operations team. She is a firm believer in that anyone can beat the odds. Her motto: “Be unique, have GRIT and don’t be ashamed of your story.”


Katie Smart – Vice President of Global Marketing. Katie is our organization-wide champion for all things marketing and brand, who has built the marketing organization at SightCall since joining in 2018. She is a passionate storyteller who has helped evangelize visual assistance globally, while helping drive the company in continual growth. She is described as an intentional friend and supportive mentor, and a mental health advocate with a passion for fitness, mindfulness and the outdoors.


Kim Nylander – Senior Technical Writer. Kim Nylander is the sole technical writer at SightCall. She is responsible for developing SightCall’s customer documentation and wrangles it into an accessible information architecture. Always a user advocate, she collaborates with support, sales, customer success, marketing and product teams to ensure SightCall’s documentation meets customer’s needs.


Kim Rubinsak – Director of Product Marketing. Kim is a B2B SaaS product marketing leader with double masters’ degrees in marketing and business administration. She has a passion for fostering collaboration across organizations by breaking down departmental silos, and learning more about her customers as people, how they communicate and what motivates them.


Kristen Leonard – Human Resources Operations Manager, Americas. Kristen has played a leadership role in driving growth for SightCall’s HR practices and continuing to build culture at SightCall. Kristen focuses on HR programs such as Women of SightCall, Pledge 1%, employee onboarding and other company-wide HR initiatives. Kristen’s passion is to provide a state-of-the-art experience for employees at SightCall.


Nayla Kharmouche – Solutions Engineer. Nayla supports the entire customer sales cycle, including product demonstrations and training around solution architecture; customer integrations with CRM tools such as Salesforce, MS Dynamics, SAP and ServiceNow; and the POC/POV process. She regularly partners with in-region sales team members to plan for, target, and expand new and existing customer accounts.


Sarah Arti – Customer Success Director, EMEA. For the past nine years, Sarah shifted her career to SaaS, where she started as a technical account manager and progressed across different functions. From account management to partner enablement and finally customer success, she has led CSMs and professional services teams to deliver successful implementations of a wide range of solutions. With a true passion for nurturing others and their potential to succeed, Sarah has also mentored a number of women in the digital space.


Séverine Pessah – Customer Support Manager, EMEA. Séverine, a polyglot, manages French, Italian and English accounts, quickly seeing the impact of her work with major clients where issues had been lingering when she arrived. The resolution of these issues has resulted in customer satisfaction with the SightCall service, increased customer confidence and led to greater account growth.


Sophie Walch – Finance Director. Skilled in scaling-up finance function and processes, as well as leading project and ERP implementation, Sophie is a new addition to SightCall, and we are proud to have her on board!


Tanya Dahl – Vice President Global Human Resources.Tanya has been a strategic partner within global organizations, leading and influencing HR strategies and initiatives for the past 20 years. Her HR executive experience has been with small to mid-sized companies in a variety of business stages, from start-up to growth stage within technology, professional services, distribution and manufacturing industries.


The strength of our company is our people, and as ever, we are truly proud of our global team of thinkers and doers.


For clients, who may have worked with our team throughout their project needs, we’re eager to hear from you: How have any of these team members made a difference in your SightCall experience?


SightCall is deeply proud of the women who keep us moving forward, and we’re thrilled to continue growing our team around the world.


We’re collectively honored to celebrate them, today and always.

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