# SightCall: Remote Visual Support Platform > SightCall VISION is an enterprise remote visual support platform that connects experts, technicians, and customers through live AR-enhanced video. Teams use it to diagnose and resolve issues in real time, capture frontline expertise as reviewed, reusable knowledge for technicians and AI agents, and apply AI-powered visual inspection, all without requiring on-site visits. Last updated: 2026-09-30 Full documentation in a single file: [llms-full.txt](https://sightcall.com/llms-full.txt) ## Platform - [Platform Overview](https://sightcall.com/platform/): SightCall VISION: the all-in-one visual AI platform for modern service teams, combining remote visual support, AI insights, and knowledge capture. - [Remote Visual Support](https://sightcall.com/platform/remote-visual-support/): Live HD video with AR annotations, screen sharing, snapshot capture, remote camera control, and multi-party calls. No download required for customers via WebRTC browser link. - [Insights](https://sightcall.com/platform/insights/): AI analyzes live sessions to surface trends, identify knowledge gaps, and help service leaders make faster, more informed decisions. - [Xpert Knowledge](https://sightcall.com/platform/xpert-knowledge/): AI turns remote support sessions, mobile and external video uploads, and existing documentation into step-by-step multimedia tutorials. Experts review, edit, and approve content before it is published. PII and PHI are redacted automatically, and customer data is not used to train AI models. Published knowledge is searchable in natural language by technicians, support teams, customers, and AI agents. - [Xpert Knowledge Integrations](https://sightcall.com/platform/xpert-knowledge/xpert-knowledge-integrations/): REST APIs and a SightCall MCP server that deliver reviewed Xpert Knowledge into CRM, FSM, KMS, LMS, and AI-agent environments. Supports customer-built integrations with Salesforce Service Cloud, Microsoft Dynamics 365, Zendesk, Cognigy, Aquant, Neuron 7, Microsoft Copilot, Gemini, Claude, ChatGPT, and internal RAG and agentic systems. - [Expert App](https://sightcall.com/platform/expert-app/): Mobile app for field technicians, built on Xpert Knowledge. Search tutorials in natural language, ask an AI Expert by text, voice, photo, or live camera, record or upload service video from the field, and use tutorials offline, with uploads syncing when connectivity returns. Available for [iOS](https://apps.apple.com/us/app/sightcall-expert/id6762464012) and [Android](https://play.google.com/store/apps/details?id=com.sightcall.sightcallexpert). - [Preserve and Share Expertise](https://sightcall.com/platform/preserve-and-share-expertise/): Capturing tribal knowledge during real service work and turning it into expert-validated guidance, so expertise stays with the organization when experienced technicians change roles or leave. - [Accelerate Time to Productivity](https://sightcall.com/platform/accelerate-time-to-productivity/): Shortening onboarding for new technicians and support staff by combining live expert help (Remote Visual Support), on-demand guidance from real service work (Xpert Knowledge), and knowledge-gap analysis to focus training (Insights). - [Automate Multimedia Content Creation](https://sightcall.com/platform/automate-video-content-creation/): Replacing traditional training and support video production with tutorials generated from recorded service interactions, reviewed by experts, and refreshed as products and procedures change. - [Visual AI](https://sightcall.com/platform/visual-ai/): Computer vision for real-time defect detection, parts recognition, object classification, and automated data capture (OCR for serial numbers, gauges, meter readings). - [Security & Compliance](https://sightcall.com/platform/security/): SOC 2 Type II, HIPAA, GDPR, and CCPA compliance. Encrypted video transmission and storage, role-based access, SAML/OIDC SSO, and full audit traceability. - [Trust Center](https://trust.sightcall.com/): Live compliance status and security documentation. ## Solutions - [Field Service](https://sightcall.com/solutions/field-service/): Increase first-time fix rates, reduce truck rolls, and enable remote factory acceptance testing (FAT). Measured outcomes: 50% fewer truck rolls, 20% higher first-time fix rate, 69% lower average resolution time, 25% higher CSAT. - [Customer Service](https://sightcall.com/solutions/customer-service/): Level 1 and Level 2 support teams resolve issues remotely with live video and AR guidance, reducing average handle time and escalations. - [Insurance](https://sightcall.com/solutions/insurance/): Remote loss adjustment, real-time damage assessment, and authenticated evidence collection with GPS and timestamp verification. Supports both live and asynchronous (SightCall Snap) workflows. - [Telehealth](https://sightcall.com/solutions/telehealth/): HIPAA-compliant remote support for medical device installation, maintenance, and clinical assistance. - [Field Service Savings Calculator](https://sightcall.com/field-service-savings-calculator/): Estimate ROI from reduced truck rolls and faster resolution times. ## Integrations - [All Integrations](https://sightcall.com/integrations/): Full integration catalog. SightCall VISION works in standalone mode or embedded in existing CRM, FSM, and CCaaS workflows. - [Salesforce](https://sightcall.com/integrations/salesforce/): Native integration with Salesforce Service Cloud (strategic partner). - [Microsoft Dynamics 365](https://sightcall.com/integrations/microsoft-dynamics-365/): Embedded visual support inside the Dynamics 365 ecosystem; available on Microsoft AppSource. - [ServiceNow](https://sightcall.com/integrations/servicenow/): Launch live video sessions from an open case in the ServiceNow console, with case information updated automatically; available on the ServiceNow Store. - [SAP](https://sightcall.com/integrations/sap/): Available on SAP Store; integrates with SAP Field Service Management. - [Google Gemini](https://sightcall.com/integrations/gemini/): Gemini Live API integration for real-time conversational AI during service interactions, grounded in the organization's Xpert Knowledge. - [NICE](https://sightcall.com/integrations/nice/): Contact center integration (strategic partner and reseller). - [Genesys](https://sightcall.com/integrations/genesys/): CCaaS integration (strategic partner). - [Five9](https://sightcall.com/integrations/five9/): Contact center platform integration (strategic partner). - [Odigo](https://sightcall.com/integrations/odigo/): Cloud-native CCaaS platform integration for enterprise omnichannel contact centers. - [Zendesk](https://sightcall.com/integrations/zendesk/): CRM integration for customer support teams. - [ServiceMax](https://sightcall.com/integrations/servicemax/): FSM integration. - [Accenture](https://sightcall.com/integrations/accenture/): Global reseller partnership; joint deployments in telecommunications and manufacturing. - [Guidewire](https://sightcall.com/integrations/guidewire/): Insurance platform integration. - [Cotality (formerly CoreLogic / Symbility)](https://sightcall.com/integrations/cotality/): Insurance claims platform integration (strategic partner). - [CCC](https://sightcall.com/integrations/ccc/): Automotive insurance claims integration on the CCC ONE platform, covering FNOL through repair. - [Munich Re](https://sightcall.com/integrations/munich-re/): Remote Inspection Solution for real-time insurance claim inspection and settlement. - [RDT](https://sightcall.com/integrations/rdt/): UK insurance software platform integration (Atlas suite). - [RealWear](https://sightcall.com/integrations/realwear/): Smart glasses integration for hands-free field use. - [Vuzix](https://sightcall.com/integrations/vuzix/): Smart glasses wearable integration. ## Developer Resources - **Developer Portal:** SDK documentation for iOS, Android, and Web. REST API reference and integration guides. (Contact SightCall for access.) - [Xpert Knowledge APIs and MCP Server](https://sightcall.com/platform/xpert-knowledge/xpert-knowledge-integrations/): REST APIs to retrieve, display, and manage tutorials in other systems and to ingest externally recorded video; an MCP server that gives compatible AI agents access to reviewed knowledge. - [Support Portal](https://support.sightcall.com): Customer support knowledge base and ticket submission. ## Customer Proof - [Customers](https://sightcall.com/customers/): Enterprise customers include Ford, Sony, GE Healthcare, Canon, Lavazza, Legrand, Sedgwick, Whirlpool, Deutsche Telekom, Konica Minolta, Valeo, and others. - [Case Studies](https://sightcall.com/case-studies/): Detailed outcomes from Apria Healthcare, GE Healthcare, Allianz, Koenig & Bauer, WashTec, Posti, and others. - [GE Healthcare Case Study](https://sightcall.com/case-studies/ge-healthcare/): Improved medical device field service efficiency. - [Apria Healthcare Case Study](https://sightcall.com/case-studies/apria-healthcare/): Remote patient and medical equipment support. ## Company - [About Us](https://sightcall.com/about/): SightCall is headquartered in San Francisco and operates globally, serving enterprise service organizations across manufacturing, healthcare, insurance, and field service. - [Pricing](https://sightcall.com/pricing/): Plan overview and feature comparison. - [Careers](https://sightcall.com/careers/): Open roles at SightCall. - [Contact Us](https://sightcall.com/contact-us/): Sales and partnership inquiries. - [Get a Demo](https://get.sightcall.com/demo): Request a personalized product demo. - [Interactive Demo Library](https://get.sightcall.com/demo-library): Collection of interactive SightCall VISION product demos showing how the platform guides frontline support teams and supplies knowledge to AI agents. - [Watch Field Service Demo](https://get.sightcall.com/field-service-demo-video): Deliver faster resolutions, capture expert knowledge automatically, and uncover operational insights from every support interaction. - [Watch Customer Service Demo](https://get.sightcall.com/customer-service-demo-video): Deliver exceptional CX with embedded remote visual support. - [Watch Insurance Demo](https://get.sightcall.com/insurance-demo-video): Improve customer satisfaction and settlement outcomes with accurate remote claim assessments. - [Watch Telehealth Demo](https://get.sightcall.com/telehealth-demo-video): Personalized video communication software that integrates seamlessly into your existing virtual care ecosystem - [Blog](https://sightcall.com/blog/): Product updates, field service trends, and thought leadership. - [Resource Library](https://sightcall.com/resources/): White papers, webinars, and research reports. ## Resources - [White Paper: Why AI Fails in Field Service: The Blind Spot No One Talks About](https://sightcall.com/resources/why-ai-fails-in-field-service-the-blind-spot-no-one-talks-about-full/) - [Webinar: How to Capture and Scale Field Service Expertise Without Adding Overhead](https://sightcall.com/resources/how-to-capture-and-scale-service-expertise/): Full transcript. SightCall's Thomas Cottereau (CEO), David Swift, and Bogdan Cirlugea on the field service knowledge crisis caused by retirements and inexperienced workforces, with a live demo of capturing expertise through Remote Visual Support, Insights, and Xpert Knowledge. - [Webinar: Rethinking Service & Support with Video Intelligence](https://sightcall.com/resources/webinar-rethinking-service-support-with-video-intelligence/): Full transcript of a conversation between SightCall's David Swift and Ben Huber of Topcon Positioning on supporting complex equipment at remote construction and agriculture sites, enterprise integration, and choosing the right field service metrics. - [Blog: Scale Field Service Tribal Knowledge with Xpert Knowledge](https://sightcall.com/blog/scale-field-service-knowledge/): How Xpert Knowledge, the Expert App, and the Xpert Knowledge APIs and MCP server turn field video into reviewed knowledge that can be reused across service workflows and AI systems (September 2026). ## Legal and Policies - [GDPR Policy](https://sightcall.com/gdpr-policy/) - [HIPAA Compliance](https://sightcall.com/platform/security/hipaa-compliance/) - [CCPA Policy](https://sightcall.com/ccpa-policy/) - [SOC 2 Certification](https://sightcall.com/soc-2-certified-remote-visual-support/) - [Terms & Conditions](https://sightcall.com/terms-conditions/) - [Privacy Policy](https://sightcall.com/privacy-policy/) - [App Privacy Policy](https://sightcall.com/app-privacy-policy/) - [Acceptable Use Policy](https://sightcall.com/acceptable-use-policy/) - [Service Level Commitment](https://sightcall.com/service-level-commitment/) - [Open Source Licenses](https://sightcall.com/open-source-licenses/)