Back to Customer Service

Live Video Technical App Troubleshooting Support

  • live video call customer support

Add a video customer support button to your app and give your customers an Amazon Mayday-like experience and communicate and troubleshoot with them right on their device.

  • Customer service agents save time while troubleshooting with customers
  • Control device to troubleshoot as if you are in the room
  • Eliminate confusing communication barriers










Live Video Technical App Troubleshooting Support Use Case

New technology sprouts up almost every day and the average consumer can’t keep up with such quick advancements. Terry, who already has a hard enough time switching back between HDMI sources on his flat screen, was recently given a new tablet for his birthday. Terry has been playing around with his new tablet for a few days now but still can’t figure out how to switch between the Wi-Fi connection and the mobile data connection.

Luckily for Terry there is a customer support button embedded right on the home screen of the tablet. He touched the button and a live video customer support session appears. After Terry explains his troubles to the customer support agent, she takes control of his screen and navigates him through his tablet to the screen where he can manipulate the internet connection settings.

Note: User story is provided for illustration purposes only, and any resemblance to actual persons is unintentional and purely coincidental.

78%

78% of consumers have bailed on a transaction or have not made an intended purchase because of a poor service experience.

More Customer Service Use Cases

Live Video Technical App Troubleshooting Support

Add a video customer support button to your app and give your customers an Amazon Mayday-like experience and communicate and troubleshoot with them right on their device. Customer service agents save time while troubleshooting [...]

Field Service

When in the field, service reps use the back camera on smartphones or tablets to contact experts located at headquarters to get help on troubleshooting devices and equipment while out on the job, eliminating the need [...]

Financial Advisor

Financial agents such as bankers and certified financial planners use video to deliver personalized service and consultation on financing planning, answering client questions and  investment portfolio options. Securely discuss confidential information Communicate with clients [...]

About the Author: