Manufacturing leader Koenig & Bauer is solving up to 80% of service cases with remote maintenance. Their enhanced remote service package includes Visual Press Support, powered by SightCall, which brings modern augmented reality technology directly to a customer’s mobile device (smartphone or tablet).
For a top-notch service department to excel and exceed the expectations of its clientele, it requires a variety of critical key components: experienced and skilled service technicians, committed service managers, and a well-established firm quickly providing parts, new customer-centric technology, and an outstanding relationship paired with advice and guidance. The service team at Koenig & Bauer continues to display all of these attributes and capabilities that span the customer experience from its first pre-installation meetings throughout the entire duration of the press installation and operation providing customers with long-term service solutions to ensure their outstanding success.
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