Bring the power of remote visual assistance to your ServiceNow workflow with the world’s leading remote assistance platform. SightCall for ServiceNow is integrated directly into the ServiceNow console making it easy to initiate a live video call directly from an open case. Experts have a powerful set of AR and AI tools to assist technicians to resolve issues encountered in the field while automatically updating case information.
Using SightCall for a pre-visit inspection, you can remotely assess a job, tools and equipment that will be necessary to successfully complete the repair.
When facing a complex situation, field technicians can use SightCall to remotely bring in experts for assistance eliminating the need for a second technician to go on site.
SightCall visual assistance allows technicians to assist customers directly with simple repairs, reducing downtime and improving customer satisfaction.
Agents & customers can interact using the pointer to identify items of interest, circle buttons and/or free form draw.
Agents can direct customers to useful information and walk them through it via a pushed URL which opens locally on their device.
Use any mobile device to record real-world measurements directly to the case file
Agents can share a screen or application directly to the Guest’s mobile device
Collect signatures on documentation and photos to move more efficiently through the claims process
Using the customer’s device, agents can accurately locate the user, helping to speed up field dispatches and combat fraud
Ability for the agent to capture text, barcodes or QR Codes and record the data accurately within the case log
Take HD photos of a customer's issue and save them directly to the case file within the Microsoft Dynamics 365 console
Learn about common use cases, advanced features and measurable results an organization can achieve with SightCall for ServiceNow.
