To succeed in telecom's competitive space, players must exceed customer service expectations, guarantee high reliability of mission-critical equipment and digitally transform service operations. SightCall scales across your entire organization from field operations to customer support. Our visual assistance platform provides telecom carriers and service providers with optimal service efficiency, maximum equipment uptime and customer satisfaction.
Get the direct line of sight that you need to diagnose and resolve issues on mission-critical network equipment. SightCall visual assistance helps telecom carriers reduce their overall truck rolls by giving them the ability to resolve issues remotely or determine which parts are needed for a proper repair.
Reduce the customer wait time from days to minutes with SightCall visual assistance. Before sending a technician onsite, your technical team can triage the issue through the SightCall app or in-browser with WebRTC, determining if it can be fixed remotely and mitigating product returns and reimbursements. Service experts can use SightCall's AR toolset to guide your customers in resolving their issues, or they can use data gathered from the call to better equip a field technician before sending them onsite. Customers report increases in NPS as high as 30 points after deploying SightCall.
