4/18/2021

Hako Machines Partners with SightCall to Provide Customers with Cutting-Edge Service

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Katie Smart Sr. Manager, Global Marketing Communications

SightCall, an augmented reality (AR) powered visual assistance platform, today announced it has partnered with Hako Machines, a leading global manufacturer of premium cleaning machines. It will provide AR-powered remote technical support to Hako engineers in the field and customers on-site using Hako’s machinery.


“We needed a visual assistance solution that was going to help us engage and support customers in new and innovative ways. SightCall ticked all the boxes for us. We know this technology is going to take our after-sales service to another level.” Sylvie Giangolini, Managing Director of Hako Machines Ltd.


SightCall provides Hako Machines the ability to better support customers and maintain machines without going on-site, shortening support response times and providing an overall improved service for customers. For simple troubleshooting issues, customers can be guided in real-time by remote experts using the AR-powered visual support platform with HD photos, AR annotations, document share, and screen sharing functionality.


Starting this month, SightCall will be rolled out to all of Hako’s engineers as well as Master Techs, Technical Health & Safety Managers, Technical Support & Training Advisers, and Workshop Managers.


With SightCall, Hako Machines expects to increase their first-time fix rates while improving the customer experience as well as empower their training and mentoring programs with senior members of staff able to join a session and guide engineers.


“We’re excited to partner with Hako Machines to empower their digital transformation and enable a differentiated after-sales experience that’s focused on quick, efficient and accurate problem resolutions.” Richard Forsyth, UK Sales Director, SightCall


About Hako Machines

Founded in 1979 in the UK, Hako Machines Ltd is one of the UK’s leading manufacturers and service providers of superior technology for indoor cleaning, outdoor cleaning which includes grounds and winter maintenance. Within the UK, the direct sales and service team support numerous customers across a broad spectrum of markets including healthcare, leisure, education, warehousing, and logistics as well as Councils and outdoor contractors.


Since the production of its first machine in 1924, Hako is renowned globally with robust, quality and innovative products for both indoor floor cleaning and outdoor multifunctional solutions. Today Hako is one of the leading manufacturers – worldwide – of superior cleaning technology.


About SightCall

SightCall is a leading augmented-reality powered video cloud platform, delivering live, remote interactions between businesses and customers on every continent around the globe. In a connected, mobile-first world, businesses leveraging SightCall have the ability to see what their customers see and guide them remotely. With more than 10 years of experience in remote video assistance, SightCall helps businesses transform their customer service and field service with the power of augmented reality and live video. For more information, visit sightcall.com.

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