Groupama, the second-largest mutual insurance provider in the world, has been honored for their innovative Groupama Video Assistant app - powered by SightCall.
The app enables real-time audio and video communication between insurance experts and their customers. Without having to visit the site of a claim, the expert can digitally review, photograph, and identify an insured vehicle via the customer's mobile device.
In November of 2018, Groupama Insurance was awarded 1st place in the Groupama International Innovation Challenge (GIIC). Groupama Video Assistant was recognized as the only digital application in Bulgaria for remote damage inspection of insured vehicles.
In December of 2018, Groupama Video Assistant was also recognized in an annual innovation awards contest presented by the French-Bulgarian Chamber of Commerce and Industry. Groupama took home 2nd place in the ceremony, impressing the jury with their digital transformation in car and property insurance.
"I am extremely proud of this prize. I believe Groupama Video Assistant will be accompanied by many more successes, as it is a solution to key customer issues. With our application they save time, inspect their car anywhere, receive and sign documents online, and remain satisfied with the speed and quality of service."
Céline Bolard, CEO Groupama Bulgaria
